Housekeeping Coordinator | Hilton Dubai Palm

Hilton; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Hilton Dubai Palm Jumeirah is seeking a Housekeeping Coordinator to manage the housekeeping office and deliver an excellent Guest and Member experience. The role involves handling all incoming calls, coordinating room and task lists, and ensuring security procedures for keys.

You will liaise with Reception and Guest Relations, perform admin and IT duties, and support daily operations across shifts while upholding Health and Safety standards.

Qualifications

• IT proficiency and ability to use hotel systems
• Strong organisational and planning skills
• Accountsability and resilience
• Clear communication and telephone handling
• Ability to work under pressure
• Ability to work independently and in a team
• Hotel housekeeping experience is a plus

Responsibilities

• Manage the Housekeeping office and daily operations
• Receive all incoming calls and respond to guest requests
• Allocate room and task lists to team members
• Ensure keys are issued per security procedures
• Log lost property and return to guests
• Communicate guest information to Housekeepers
• Carry out admin and IT duties for the department
• Coordinate extra duties and special tasks
• Report maintenance issues and log jobs daily
• Liaise with Reception and Guest Relations for smooth communication
• Ensure clear, consistent communications across shifts
• Control staff dry cleaning and guest laundry
• Keep inventory systems updated for maximum room return
• Handle emergencies in the department
• Adhere to Health and Safety Regulations
• Perform other reasonable tasks as directed by Hilton management

Skills

IT proficient

Organisation

Planning

Communication

Telephone skills

Teamwork

Work under pressure

Job description

At Hilton Dubai Palm Jumeirah a Housekeeping Coordinator is responsible for managing the housekeeping office to deliver an excellent Guest and Member experience while receiving all incoming calls and managing guest requests.

What will I be doing

At Hilton Dubai Palm Jumeirah as Housekeeping Coordinator you are responsible for managing the housekeeping office to deliver an excellent Guest and Member experience. A Housekeeping Coordinator will also be required to receive all incoming calls and manage guest requests. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage the Housekeeping office
• Receive all incoming calls and respond accordingly
• Allocate room and task lists to team members
• Ensure keys are issued in line with security procedures
• Log and store all lost property after each shift; send lost property to guests in line with procedures
• Manage guest requests and enquiries immediately
• Ensure all relevant guest information is communicated to Housekeepers
• Carry out administrative and IT duties
• Organise and control extra duties and special tasks
• Report all necessary maintenance daily and log all jobs
• Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
• Ensure that communication has been clear and consistent to all shifts
• Control staff dry cleaning and guest laundry in and out of the department
• Update system regularly to give maximum room return to the hotel/s active inventory
• Handle emergencies if and when they occur in the department
• Ensure all team members adhere to Health and Safety Regulations
• Carry out any other reasonable task set by the Hotels Management

What are we looking for

At Hilton Dubai Palm Jumeirah a Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• IT proficient
• Excellent organisational and planning skills
• Accountable and resilient
• Good communication and telephone skills
• Ability to work under pressure
• Ability to work alone and in team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel housekeeping experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Required Experience

IC