Guest Experience Host & VIP Concierge

Accor; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Accor seeking a Host of Pullman in Dubai to welcome guests, build rapport, and support teams across front office and concierge. You will be a trusted resource, ensuring guests feel comfortable, engaged, and connected to the hotel and local culture throughout their stay.

The ideal candidate has 1+ year in guest-facing hotel roles, a hospitality mindset, and strong communication skills. Role requires a proactive, friendly, and guest-centric approach in a fast-paced luxury hotel setting.

Qualifications

• Education: Degree in Hospitality Management or equivalent guest-facing experience.
• Experience: At least 1 year in guest-facing roles within hotels.
• Personality Fit: Naturally curious, tech-savvy, innovative, engaging, and comfortable sparking conversations.
• Languages: Proficiency in the market’s traveler primary language required, second language proficiency preferred.

Responsibilities

• Act as the host of Pullman – Brand ambassador ensuring guests enjoy seamless and engaging stays.
• Provide a warm welcome and farewell, guiding guests during arrival and high-traffic moments.
• Take special care of VIP guests (ALL Platinum & Diamond) – manage pre-arrival communications and welcome amenities.
• Promote and upsell hotel services – restaurants, rooms, spa, concierge, and experiences.
• Be a source of knowledge – stay updated on hotel services, events, local culture and hotspots.
• Connect people and experiences – foster interactions among Heartists, guests, and locals.
• Collaborate across teams – work with Front Office, Housekeeping, F&B, Events, and Concierge.

Skills

Guest-facing experience

Customer service mindset

Communication skills

Upselling hotel services

Education

Degree in Hospitality Management

1 year guest-facing hotel experience

Job description

Accor seeking a Host of Pullman in Dubai to welcome guests, build rapport, and support teams across front office and concierge. You will be a trusted resource, ensuring guests feel comfortable, engaged, and connected to the hotel and local culture throughout their stay.

The ideal candidate has 1+ year in guest-facing hotel roles, a hospitality mindset, and strong communication skills. Role requires a proactive, friendly, and guest-centric approach in a fast-paced luxury hotel setting.