Guest Experience Host - Luxury Dining

Minor Hotels; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a warm and service-oriented Hostess to join our Food & Beverage team. You will be the first contact for guests, greeting them warmly and guiding them to tables while maintaining a polished reception area.

Responsibilities include managing reservations, coordinating seating, answering inquiries, and collaborating with the Restaurant Manager and service team to ensure a memorable dining experience.

Qualifications

• Previous experience in a restaurant, hotel, or hospitality environment is preferred.
• Warm, confident, and outgoing personality with a passion for guest service.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Strong organizational skills and attention to detail.
• Ability to remain professional and composed during busy periods.
• Well-groomed with a professional appearance.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Manage restaurant reservations, guest arrivals, and seating arrangements efficiently.
• Escort guests to their tables and present menus when required.
• Maintain accurate knowledge of outlet operating hours, menus, promotions, and hotel facilities.
• Monitor table availability and coordinate closely with the service team to ensure smooth seating flow.
• Answer telephone inquiries and handle reservation requests professionally.
• Recognize returning guests and special occasions and communicate relevant information to the team.
• Assist with guest requests, feedback, and concerns and elevate when necessary.
• Maintain a clean, organized, and professional reception and entrance area.
• Coordinate effectively with the Restaurant Manager, Supervisors, Kitchen, and service team.
• Follow hotel grooming, hygiene, health and safety, and service standards.
• Perform other duties as assigned by the Outlet Management team.

Skills

Guest service

Communication

Interpersonal skills

English proficiency

Professional appearance

Flexible shifts

Job description

NH Collection Dubai The Palm is seeking a warm and service-oriented Hostess to join our Food & Beverage team. You will be the first contact for guests, greeting them warmly and guiding them to tables while maintaining a polished reception area.

Responsibilities include managing reservations, coordinating seating, answering inquiries, and collaborating with the Restaurant Manager and service team to ensure a memorable dining experience.