Guest Experience Host - F&B, Dubai Palm

Minor Hotels; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a warm, welcoming Hostess to join our Food & Beverage team. You will be the first point of contact for guests, greeting them, managing reservations, seating, and presenting menus to ensure a smooth dining experience.

We value a friendly, professional demeanor, strong English communication, and the ability to coordinate with the Restaurant Manager, Supervisors, Kitchen, and service staff.

Qualifications

• Previous experience in a restaurant, hotel, or hospitality environment is preferred.
• Warm, confident, and outgoing personality with a passion for guest service.
• Excellent communication and interpersonal skills.
• Good command of written and spoken English; additional languages are an advantage.
• Strong organizational skills and attention to detail.
• Ability to remain professional and composed during busy periods.
• Well-groomed with a professional appearance.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Welcome and greet guests in a warm, friendly, and professional manner.
• Manage restaurant reservations, guest arrivals, and seating arrangements efficiently.
• Escort guests to their tables and present menus when required.
• Maintain accurate knowledge of outlet operating hours, menus, promotions, and hotel facilities.
• Monitor table availability and coordinate closely with the service team to ensure smooth seating flow.
• Answer telephone inquiries and handle reservation requests professionally.
• Recognize returning guests and special occasions and communicate relevant information to the team.
• Assist with guest requests, feedback, and concerns and elevate when necessary.
• Maintain a clean, organized, and professional reception and entrance area.
• Coordinate effectively with the Restaurant Manager, Supervisors, Kitchen, and service team.
• Follow hotel grooming, hygiene, health and safety, and service standards.
• Perform other duties as assigned by the Outlet Management team.

Skills

Warm personality

Excellent communication

Interpersonal skills

Professional appearance

English proficiency

Flexibility

Job description

NH Collection Dubai The Palm is seeking a warm, welcoming Hostess to join our Food & Beverage team. You will be the first point of contact for guests, greeting them, managing reservations, seating, and presenting menus to ensure a smooth dining experience.

We value a friendly, professional demeanor, strong English communication, and the ability to coordinate with the Restaurant Manager, Supervisors, Kitchen, and service staff.