Guest Experience Host – Food & Beverage

Rotana; Abu Dhabi; On-site; AED 33,000 - 56,000; Full time

Job summary

Rotana, Abu Dhabi-based hotel management company, is seeking an enthusiastic Hostess to welcome guests and provide warm, efficient service in our Abu Dhabi outlet.

Responsibilities include greeting guests, managing reservations, coordinating with service staff, and maintaining a clean and inviting entrance. Fluency in English and a polished appearance are essential. Prior hotel F&B experience is preferred, with a hospitality diploma or degree.

Qualifications

• Diploma or degree in hospitality.
• Excellent command of the English language, both spoken and written.
• Service oriented and customer-focused.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
• Set up the outlet prior to the business hours along with the service team.
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area.
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests.
• Contribute in setting up the outlets database.
• Reassure the guests’ satisfaction upon their departure.

Skills

English language

Service oriented

Interpersonal skills

Great smile

Smart appearance

Taking Responsibility

Customer Focus

Teamwork

Education

Diploma / degree in hospitality

Job description

Rotana, Abu Dhabi-based hotel management company, is seeking an enthusiastic Hostess to welcome guests and provide warm, efficient service in our Abu Dhabi outlet.

Responsibilities include greeting guests, managing reservations, coordinating with service staff, and maintaining a clean and inviting entrance. Fluency in English and a polished appearance are essential. Prior hotel F&B experience is preferred, with a hospitality diploma or degree.