Guest Experience Host

Wyndham; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays acrossAustralia

Great career development opportunities

Job summary

Travel + Leisure Co. in Ras Al Khaimah seeks a Guest Experience Host & Face-to-Face Lead Generator to welcome owners and guests, share information on local attractions, and register visitors.

You will help generate sales appointments, coordinate with resort operations, and ensure a seamless check-in experience while meeting KPIs and weekend shift requirements. The role requires excellent communication, Arabic and English fluency, and experience in hospitality.

Qualifications

• Previous experience in a similar hotel position.
• Genuine passion for customer service and local area.
• Excellent communicator with strong interpersonal skills.

Responsibilities

• Greet and register owners and guests.
• Provide information on local area attractions.
• Assist in tour generation to meet qualification specs.
• Meet guests face to face and generate sales appointments.
• Coordinate with resort operations for a seamless check-in.

Skills

Arabic

English

Customer service

Communication

Tools

Hirum

Fidelio

Opera

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

GO WHERE YOU GROW

Discover a career fuelled by possibility at Accor Vacation Club. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team at Ras Al-Khaimah as a Guest Experience Host & Face-to-Face Lead Generator today!

How You'll Shine

• Greeting and registering of owners and guests
• Providing information on local area attractions
• Completion of all department-related paperwork
• Using all communication equipment, including telephones, facsimiles and computers
• Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
• Meet guests face to face and generate sales appointments for our sales centres located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
• Clearly articulate the benefit of travelling within Travel & Leisure's community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

• Professional development funding
• Discounted hotel stays across Australia, Fiji, and New Zealand
• Great career development opportunities

What You'll Bring

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Arabic and English
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
• Have the ability to recognise and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail] , including the title and location of the position for which you are applying.