Guest Relations Manager | The WB Abu Dhabi, Curio Collection by Hilton

Hilton; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Hilton Abu Dhabi is seeking a Guest Relations Manager to elevate the guest experience and lead a dynamic guest services team. You will oversee daily operations, ensure seamless service across bell, luggage storage and valet, and drive improvements based on guest feedback.

The role emphasizes hospitality warmth, integrity, and strong leadership to inspire the team and deliver memorable stays for every guest.

Qualifications

• A passion for spreading the warmth of hospitality and guest delight.
• Acting with integrity and doing the right thing.
• Strong leadership and the ability to motivate a team.
• A collaborative mindset with a focus on delivering memorable experiences.

Responsibilities

• Oversee day-to-day guest services operations across bell services, luggage storage, valet and related systems.
• Monitor guest satisfaction, address service issues and guide the team to improve the guest experience.
• Manage department administration including budgeting, forecasting and policy enforcement.

Skills

Guest relations

Customer service

Leadership

Teamwork

Integrity

Ownership

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Manager, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you'll do during a typical day:

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.