Guest Experience Front Office Supervisor

Minor Hotels; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Minor Hotels is seeking a Front Office Supervisor for La Suite Dubai Hotel & Apartment, part of NH Collection’s portfolio in Dubai. You will oversee daily Front Office operations, ensure smooth check-in/check-out, and lead a team to deliver exceptional guest experiences.

The role requires 2–3 years frontline experience with at least 1 year in supervision, strong communication, and leadership skills. Fluency in English is essential; additional languages are a plus.

Qualifications

• Minimum 2–3 years of Front Office experience in a hotel environment.
• At least 1 year of supervisory experience in a Front Office role preferred.
• Strong knowledge of Front Office operations and guest service standards.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office applications and Property Management Systems (Opera preferred).
• Ability to work flexible shifts, including weekends and public holidays.
• Professional appearance and a customer-focused attitude.
• Fluent in English; additional language skills are an advantage.

Responsibilities

• Supervise and support Front Office colleagues during assigned shifts.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest inquiries, requests, complaints, and special requirements professionally and promptly.
• Maintain high standards of guest service and hospitality at all times.
• Monitor room status, room allocations, and occupancy levels.
• Assist in training, coaching, and performance monitoring of Front Office colleagues.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Coordinate with Housekeeping, Reservations, Finance, and other departments to ensure seamless guest experiences.
• Act as the first point of contact for guest escalations and operational issues during assigned shifts.
• Prepare daily reports and maintain accurate guest records and documentation.
• Support management with scheduling, administrative tasks, and operational requirements.
• Promote teamwork and contribute to a positive and professional work environment.

Skills

Front Office operations

Leadership

Communication

Guest service

Problem solving

Time management

Tools

Opera PMS

Microsoft Office

Job description

Minor Hotels is seeking a Front Office Supervisor for La Suite Dubai Hotel & Apartment, part of NH Collection’s portfolio in Dubai. You will oversee daily Front Office operations, ensure smooth check-in/check-out, and lead a team to deliver exceptional guest experiences.

The role requires 2–3 years frontline experience with at least 1 year in supervision, strong communication, and leadership skills. Fluency in English is essential; additional languages are a plus.