Front Office Supervisor

NH Collection Hotels & Resorts; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

NH Collection Hotels & Resorts in Dubai seeks a Front Office Supervisor to oversee daily Front Office operations, ensure smooth check-in/check-out, and support the team in delivering outstanding guest service.

The ideal candidate has 2–3 years Front Office experience in a hotel, strong communication and leadership skills, familiarity with Opera PMS, and the ability to work flexible shifts, including weekends and holidays.

Qualifications

• Minimum 2–3 years of Front Office experience in a hotel environment.
• At least 1 year of supervisory experience in a Front Office role preferred.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Supervise and support Front Office colleagues during assigned shifts.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest inquiries, requests, complaints, and special requirements professionally and promptly.
• Maintain high standards of guest service and hospitality at all times.
• Monitor room status, room allocations, and occupancy levels.
• Assist in training, coaching, and performance monitoring of Front Office colleagues.
• Coordinate with Housekeeping, Reservations, Finance, and other departments to ensure seamless guest experiences.
• Act as the first point of contact for guest escalations and operational issues during assigned shifts.
• Prepare daily reports and maintain accurate guest records and documentation.
• Support management with scheduling, administrative tasks, and operational requirements.
• Promote teamwork and contribute to a positive and professional work environment.

Skills

Front Office

Supervision

Guest Service

Leadership

Communication

Opera PMS

Tools

Opera PMS

Microsoft Office

Job description

Job Location: La Suite Dubai Hotel & Apartment

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic‑elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest service, efficient check‑in and check‑out procedures, and supporting the Front Office team in delivering a positive guest experience. The role assists in maintaining operational standards, resolving guest concerns, and coordinating with other departments to ensure smooth hotel operations.

Key Responsibilities

• Supervise and support Front Office colleagues during assigned shifts.
• Ensure smooth and efficient check‑in and check‑out procedures.
• Handle guest inquiries, requests, complaints, and special requirements professionally and promptly.
• Maintain high standards of guest service and hospitality at all times.
• Monitor room status, room allocations, and occupancy levels.
• Assist in training, coaching, and performance monitoring of Front Office colleagues.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Coordinate with Housekeeping, Reservations, Finance, and other departments to ensure seamless guest experiences.
• Act as the first point of contact for guest escalations and operational issues during assigned shifts.
• Prepare daily reports and maintain accurate guest records and documentation.
• Support management with scheduling, administrative tasks, and operational requirements.
• Promote teamwork and contribute to a positive and professional work environment.

Qualifications & Requirements

• Minimum 2–3 years of Front Office experience in a hotel environment.
• At least 1 year of supervisory experience in a Front Office role preferred.
• Strong knowledge of Front Office operations and guest service standards.
• Excellent communication and interpersonal skills.
• Strong leadership, organizational, and problem‑solving abilities.
• Proficiency in Microsoft Office applications and Property Management Systems (Opera preferred).
• Ability to work flexible shifts, including weekends and public holidays.
• Professional appearance and a customer‑focused attitude.
• Fluent in English; additional language skills are an advantage.

Core Competencies

• Guest Service Excellence
• Leadership and Team Supervision
• Communication and Interpersonal Skills
• Problem Solving and Decision Making
• Attention to Detail
• Time Management and Organization
• Conflict Resolution
• Reliability and Professionalism