Guest Experience F&B Attendant

Dubai Holding LLC; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Minor International's Avani Ibn Battuta Dubai Hotel is seeking a guest-oriented team player to join our vibrant operation in Dubai. You will deliver warm, efficient service across departments, ensuring timely guest experiences.

Follow hotel policies, maintain knowledge of services and facilities, operate POS systems, and safeguard guest privacy and safety while striving for outstanding guest satisfaction. This role offers exposure to a dynamic hospitality environment.

Qualifications

• Team-based service approach aligned with SOPs.
• Ability to greet guests and respond to inquiries professionally.
• Knowledge of hotel services and facilities to assist guests.

Responsibilities

• To work as a team with colleagues in all departments, to ensure timely service and a smooth-running operation.
• To understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, how to run the operation, and personal discipline and grooming.
• Check out with your supervisor before leaving your station or the floor for any reason.
• To have a full knowledge of the services and facilities provided by the hotel to answer any questions the guests may have.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests made by a manager or supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the Point of Sale (POS) equipment and follow procedures.
• To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.
• Check corridors for trays when returning from taking orders (Room Service)
• Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

Skills

Teamwork

Customer service

Guest interaction

POS knowledge

Tools

POS system

Job description

Minor International's Avani Ibn Battuta Dubai Hotel is seeking a guest-oriented team player to join our vibrant operation in Dubai. You will deliver warm, efficient service across departments, ensuring timely guest experiences.

Follow hotel policies, maintain knowledge of services and facilities, operate POS systems, and safeguard guest privacy and safety while striving for outstanding guest satisfaction. This role offers exposure to a dynamic hospitality environment.