Guest Experience Concierge - Luxury Retreat

Remotedxb; Dubai; On-site; AED 147,000 - 191,000; Full time

Job summary

Bolt Farm Treehouse in the United States is seeking a customer service professional to handle inbound guest calls Monday through Friday, 9am–5pm. You will engage guests with warm, brief conversations about travel dates, occasions, and party sizes, and smoothly route calls to the appropriate booking specialists.

You will schedule calls, return after-hours messages, and strive to keep monthly missed calls under 12% while maintaining reliability and a service-first mindset.

Qualifications

• Exceptional phone presence with a warm, friendly, and composed demeanor.
• Service-first mindset and high reliability.
• Ability to stay composed and efficient during high call volumes.
• Comfortable using computer-based phone systems, CRMs, and calendar tools.

Responsibilities

• Answer inbound guest calls Monday-Friday, 9am–5pm
• Conduct warm, brief conversations regarding travel dates, occasions, and guest counts
• Transfer callers live to booking specialists or schedule calls on their calendars
• Return after-hours calls at the start of each morning
• Maintain a monthly missed-call rate under 12%

Skills

Phone presence

Service mindset

Calm under pressure

Communication skills

Tools

CRM software

Calendar tools

Job description

Bolt Farm Treehouse in the United States is seeking a customer service professional to handle inbound guest calls Monday through Friday, 9am–5pm. You will engage guests with warm, brief conversations about travel dates, occasions, and party sizes, and smoothly route calls to the appropriate booking specialists.

You will schedule calls, return after-hours messages, and strive to keep monthly missed calls under 12% while maintaining reliability and a service-first mindset.