Guest Experience Concierge & Sales Pro

Miral Destinations; Abu Dhabi Emirate; On-site; AED 78,000 - 134,000; Full time

Job summary

Miral Destinations is seeking a Concierge Agent to deliver exceptional guest experiences in our contact center. You will curate vacation and experience plans, apply effective sales strategies, and strive for high booking conversions and outstanding customer satisfaction.

You will nurture relationships with guests, partners and suppliers, resolve inquiries and complaints, process payments, and maintain up-to-date product knowledge.

Qualifications

• Minimum of two years' experience in a contact center or similar dynamic environment.
• Background in hospitality, travel, or customer service.
• Fluency in English and Arabic.
• University degree required.

Responsibilities

• Manage inbound inquiries from guests across various brands represented by the Concierge teams.
• Comprehend and address guest inquiries and complaints with prompt, high-quality responses.
• Resolve guest queries using troubleshooting techniques and prompt payment processing.
• Maintain up-to-date product and procedural knowledge.
• Document call outcomes and payments; identify opportunities for new business practices.

Skills

Guest service proficiency

Sales skills

Communication skills

Problem-solving

Team collaboration

Relationship building

Attention to detail

Organizational skills

Adaptability

Multitasking

Education

Higher Secondary

University Degree

Tools

CRM software

Job description

Miral Destinations is seeking a Concierge Agent to deliver exceptional guest experiences in our contact center. You will curate vacation and experience plans, apply effective sales strategies, and strive for high booking conversions and outstanding customer satisfaction.

You will nurture relationships with guests, partners and suppliers, resolve inquiries and complaints, process payments, and maintain up-to-date product knowledge.