Guest Experience Concierge - Front Desk & Upsell

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is hiring a Guest Service Officer - Reception in Dubai. This role focuses on creating memorable experiences for guests from check-in to departure by providing exceptional service. The ideal candidate should have a service-oriented personality, relevant hospitality qualifications, and experience with Opera or similar systems. Fluency in English is necessary, and additional languages are an advantage. Join to be part of a dynamic team dedicated to guest satisfaction.

Qualifications

• Service focused personality is essential; previous experience is valued.
• Diploma or degree in vocational hospitality or Room Division is required.
• Prior experience working with Opera or a related system is preferred.
• Fluency in English is necessary; additional languages are a plus.

Responsibilities

• Greet guests, check-in, respond to requests, and settle accounts.
• Take initiative to provide personalized experiences.
• Promote hotel facilities and look for upselling opportunities.
• Coordinate with departments to fulfill guest needs and resolve issues.
• Maintain accurate guest records and room status information.

Skills

Service focused personality

Fluency in English

Customer service experience

Education

Diploma or degree in vocational hospitality

Tools

Opera or related system

Job description

A leading hospitality company is hiring a Guest Service Officer - Reception in Dubai. This role focuses on creating memorable experiences for guests from check-in to departure by providing exceptional service. The ideal candidate should have a service-oriented personality, relevant hospitality qualifications, and experience with Opera or similar systems. Fluency in English is necessary, and additional languages are an advantage. Join to be part of a dynamic team dedicated to guest satisfaction.