Guest Experience Concierge - Bell Services

Fujairah Rotana Resort & Spa; Fujairah; On-site; AED 47,000 - 76,000; Full time

Job summary

Fujairah Rotana Resort & Spa in the United Arab Emirates seeks a passionate Bell Attendant to deliver exceptional front desk service. You will greet guests, assist with arrival and departure, and coordinate with other departments to ensure smooth service.

The ideal candidate has a hospitality diploma, strong English communication, and a friendly, proactive personality. You must be physically fit, attentive to detail, and committed to creating memorable experiences for every guest.

Qualifications

• Diploma in hospitality or vocational training in concierge.
• Good English communication and strong interpersonal abilities.
• Willingness to be physically fit and customer-focused.

Responsibilities

• Greet guests professionally from arrival to departure.
• Communicate with all related departments to ensure smooth service.
• Maintain up-to-date knowledge of hotel and local services.
• Utilize Opera guest profile system to tailor service.
• Assist with luggage handling between arrivals, rooms, and departures.
• Deliver newspapers and messages promptly.
• Keep concierge desk and storeroom clean and organized.

Skills

English communication

Interpersonal skills

Guest service orientation

Teamwork

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Fujairah Rotana Resort & Spa in the United Arab Emirates seeks a passionate Bell Attendant to deliver exceptional front desk service. You will greet guests, assist with arrival and departure, and coordinate with other departments to ensure smooth service.

The ideal candidate has a hospitality diploma, strong English communication, and a friendly, proactive personality. You must be physically fit, attentive to detail, and committed to creating memorable experiences for every guest.