Guest Experience Coach & Front Desk Leader

W Hotels; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking a hospitality professional to support front desk operations, ensure accurate guest check-in and payment handling, and issue room keys. The role includes balancing cash, preparing reports, and assisting guests with requests while maintaining service excellence.

The ideal candidate will have at least 1 year of related experience, a high school diploma or GED, and some supervisory exposure.

Qualifications

• Experience delivering guest service in a hospitality setting.
• Ability to communicate clearly and professionally with guests and colleagues.
• Experience supervising or coordinating a small team is a plus.

Responsibilities

• Assist with guest check-ins, verify identity and payment, assign rooms and issue keys.
• Handle cashiering, daily reports, and balance cash at shift end.
• Provide directions and information to guests and respond to special requests.
• Model professional behavior and support staff with training and coaching when needed.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

W Hotels in Abu Dhabi is seeking a hospitality professional to support front desk operations, ensure accurate guest check-in and payment handling, and issue room keys. The role includes balancing cash, preparing reports, and assisting guests with requests while maintaining service excellence.

The ideal candidate will have at least 1 year of related experience, a high school diploma or GED, and some supervisory exposure.