Guest Experience Team Leader

W Hotels; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

W Hotels in Abu Dhabi is seeking a guest services professional to answer and manage guest calls, record requests, and ensure timely resolution of concerns. You will coordinate with departments to confirm status, verify billing, and provide directions and information about the property.

Preferred candidates have at least 1 year of related experience and supervisory exposure, with strong communication skills and a professional demeanor in a luxury hotel setting.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Log guest requests and incidents for proper tracking.
• Assist with training, scheduling, evaluating, and coaching employees.

Skills

Customer service

Clear communication

Multitasking

Telephone etiquette

Education

High school diploma or GED

Tools

Job description

W Hotels in Abu Dhabi is seeking a guest services professional to answer and manage guest calls, record requests, and ensure timely resolution of concerns. You will coordinate with departments to confirm status, verify billing, and provide directions and information about the property.

Preferred candidates have at least 1 year of related experience and supervisory exposure, with strong communication skills and a professional demeanor in a luxury hotel setting.