Guest Experience Architect

W Hotels; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

W Hotels in Dubai is seeking a Guest Experience Expert to deliver memorable service and support guests from check-in to checkout. The role emphasizes proactive hospitality, safety, confidentiality, and professional appearance consistent with Marriott standards.

As a front-line team member, you will move around the property, assist with operational tasks, respond to guest requests, and contribute to a high-quality guest experience at all times.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Assist guests throughout their stay, including check-in/check-out processes.
• Address guest requests and inquiries with courtesy and professionalism.
• Complete required reports and share highlights of local area with guests.

Education

High school diploma or G.E.D.

Job description

W Hotels in Dubai is seeking a Guest Experience Expert to deliver memorable service and support guests from check-in to checkout. The role emphasizes proactive hospitality, safety, confidentiality, and professional appearance consistent with Marriott standards.

As a front-line team member, you will move around the property, assist with operational tasks, respond to guest requests, and contribute to a high-quality guest experience at all times.