Guest Experience Desk Agent

W Hotels; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

W Hotels in Dubai seeks a Guest Experience Expert to create memorable stays for guests at Palm Jumeirah. You will guide guests through their visit, handle operational needs, and promptly address requests while sharing local recommendations.

Role requires responsible conduct, confidentiality, and a professional appearance. You will stay active on your feet, perform hands-on tasks, and contribute to a high standard of guest service daily.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and respond to guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain safety, confidentiality, and professional appearance and communications.
• Stand, walk or sit for extended periods and perform hands-on tasks up to 10 pounds.

Education

High school diploma or GED

Job description

W Hotels in Dubai seeks a Guest Experience Expert to create memorable stays for guests at Palm Jumeirah. You will guide guests through their visit, handle operational needs, and promptly address requests while sharing local recommendations.

Role requires responsible conduct, confidentiality, and a professional appearance. You will stay active on your feet, perform hands-on tasks, and contribute to a high standard of guest service daily.