Information Technology Officer

Al Zorah Beach Resort; Ajman; On-site; AED 7,000 - 11,000; Full time

Benefits offered by this job

Work visa

Medical insurance

Accommodation provided

Annual leave

Meals

Uniform and dry-cleaning

Job summary

Al Zorah Beach Resort in Ajman, United Arab Emirates, is seeking an IT Officer to support day-to-day technology needs across the resort. You will ensure systems, equipment, connectivity, and user support run smoothly, troubleshoot issues, maintain records, and assist colleagues and guests with discretion.

The role emphasizes service mindset, organization, and calm under pressure, with familiarity of Opera, POS, key card systems, CCTV, and other hospitality IT.

Qualifications

• Experience in IT support, helpdesk or hospitality IT preferred.
• Familiarity with hotel systems (Opera, POS, key card, CCTV) is advantageous.
• Good spoken and written English; ability to work shifts and handle confidential information.

Responsibilities

• Provide first-level IT support to employees and departments across the resort.
• Assist users with hotel systems, computers, printers, telephones, Wi-Fi, and IT equipment.
• Escalate unresolved issues to IT Supervisor or service providers and coordinate repairs.

Skills

Troubleshooting

Customer service

Organised

English proficiency

Education

Hospitality IT background

Tools

Opera hotel software

POS systems

Microsoft Office

Windows OS

Networking basics

Job description

IT Officer

Full-time

Location: Al Zorah Beach Resort – Ajman, United Arab Emirates

About Us

Set within a rare natural paradise just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons.

As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in 2028.

From sunrise swims to serene spa moments, our resort reflects understated elegance, thoughtful service, and a deep sense of place. We are building a team that brings the same care, attention, and quiet confidence to every guest interaction.

Our Ideal Candidate

As an IT Officer, you will support the day-to-day technology needs of the resort, helping ensure that systems, equipment, connectivity, and user support run smoothly across the property.

We are looking for someone who combines solid technical fundamentals with a genuine service mindset. You should be comfortable assisting colleagues and guests, troubleshooting IT issues, maintaining accurate records, and following through on requests with professionalism and discretion.

Previous experience in IT support or hospitality technology will be an advantage, along with familiarity with hotel systems such as Opera, POS, key card systems, or similar platforms. Just as important is your ability to stay organised, remain calm under pressure, and take pride in providing reliable support behind the scenes.

Key Responsibilities

• Provide courteous and efficient first-level IT support to employees and departments across the resort.
• Assist authorised users with hotel systems, applications, computers, printers, telephones, Wi‑Fi, and other IT equipment.
• Support basic troubleshooting for hardware, software, network connectivity, email, printers, POS terminals, and user access issues.
• Assist guests with internet access, in-room connectivity, and basic technology enquiries when required.
• Escalate unresolved technical issues to the IT Supervisor or relevant service provider.
• Coordinate timely repair and return to service of faulty IT equipment.
• Assist with the setup, installation, and maintenance of computers, laptops, printers, scanners, telephones, POS terminals, and related equipment.
• Support daily checks of key systems, equipment, connectivity, and IT work areas.
• Assist with system backups, data protection procedures, and emergency support processes as assigned.
• Follow required security procedures to help prevent unauthorised access to hotel systems and confidential information.
• Maintain accurate IT records, including hardware inventory, software records, licenses, contracts, support logs, and equipment documentation.
• Support the filing and safekeeping of confidential departmental information, contracts, licenses, manuals, and IT documentation.
• Ensure IT licenses, system records, and support documents are kept organised and up to date.
• Assist with the availability of stationery, consumables, accessories, and materials required for IT systems and equipment.
• Identify outdated, damaged, or faulty equipment and report concerns to the IT Supervisor.
• Coordinate with vendors and service providers for deliveries, repairs, maintenance, and follow-up when required.
• Support IT requirements for meetings, events, office setups, and operational needs.
• Maintain a clean, organised, and secure IT office, storage area, and equipment inventory.
• Follow hotel policies, IT procedures, confidentiality requirements, fire, hygiene, health, and safety standards.
• Carry out any other reasonable IT-related duties assigned by the IT Supervisor.

What We Offer

• The opportunity to be part of a luxury beachfront resort transformation.
• Exposure to hospitality systems, guest technology, operations, and pre‑opening preparation.
• A supportive environment to build technical and service experience.
• Competitive salary and comprehensive benefits package.
• Work visa, medical insurance, and annual leave.
• Complimentary accommodation and transportation.
• Complimentary employee meals.
• Uniform and dry‑cleaning support.
• Learning, development, and career growth opportunities.

Qualifications & Experience

• Previous experience in IT support, helpdesk, technical support, or hospitality IT is preferred.
• Basic knowledge of computer hardware, software, networking, printers, telephones, Wi‑Fi, and user support.
• Previous hotel, resort, or hospitality experience is an advantage.
• Familiarity with hotel systems such as Opera, POS systems, key card systems, telephone systems, CCTV, or related platforms is an advantage.
• Working knowledge of Microsoft Office, Windows operating systems, email setup, and basic troubleshooting.
• Good spoken and written English.
• Strong attention to detail, confidentiality, and willingness to learn.
• Ability to work shifts, weekends, and public holidays according to operational require.