Guest Claims Supervisor - Luxury Resort Operations

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 156,000 - 234,000; Full time

Benefits offered by this job

Healthcare package

Life Insurance

Excellent leave policy

Incentive programs

Other employee benefits

Job summary

Wynn Al Marjan Island is recruiting a Supervisor - Guest Claims Administration to join the Guest Claims Administration Services team at the Ras Al Khaimah resort. The role focuses on logging, evidencing, and settling guest and third-party claims with care and clear communication.

The ideal candidate will have a minimum of three years in claims handling or similar administration, with supervisory experience, fluency in English, and a background in luxury hospitality or gaming preferred.

Qualifications

• Diploma or bachelor's degree in business administration, insurance, finance, hospitality management or a related field.
• Minimum three years of experience in claims handling, insurance administration, guest relations or a similar administrative role, including at least one year in a supervisory or team leader capacity.
• Luxury hotels, integrated resort or gaming experience is preferred; pre-opening experience is an advantage.
• Practical understanding of claims documentation, evidence handling, incident reporting and settlement paperwork.
• Fluent written and spoken English; Arabic or an additional language relevant to the guest mix is highly desirable.

Responsibilities

• Receives and logs guest and third-party claims covering lost, damaged or stolen property, personal injury, illness, vehicle damage and service failure.
• Gathers evidence needed to assess each claim, including incident reports, statements, CCTV footage and invoices.
• Resolves routine and low value claims within authority; prepares summaries for complex files.
• Keeps claimants updated at every stage and explains the process and settlement clearly.
• Maintains claims registers and case files for insurer review and audits.

Skills

Team leadership

Supervisory experience

Attention to detail

Organizational skills

Communication skills

Empathy

Problem solving

Time management

Education

Diploma or Bachelor's in Business Administration, Insurance, Finance, Hospitality Management or related field

Tools

Microsoft Office

Job description

Wynn Al Marjan Island is recruiting a Supervisor - Guest Claims Administration to join the Guest Claims Administration Services team at the Ras Al Khaimah resort. The role focuses on logging, evidencing, and settling guest and third-party claims with care and clear communication.

The ideal candidate will have a minimum of three years in claims handling or similar administration, with supervisory experience, fluency in English, and a background in luxury hospitality or gaming preferred.