Supervisor - Business Services Center

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 60,000 - 85,000; Full time

Job summary

Wynn Al Marjan Island in the United Arab Emirates seeks a Supervisor for the Business Services Center to join our resort’s support team. You will lead a team of center representatives, ensuring tasks are completed accurately and on time, while upholding Wynn’s luxury standards for guest experience.

The ideal candidate has a bachelor’s degree in business or hospitality, 2–4 years in related roles, supervisory experience, and strong leadership, communication, and organizational skills.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management or related field.
• 2–4 years of experience in business services or administrative roles, preferably in luxury hospitality.
• Supervisory experience required.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and hospitality systems.

Responsibilities

• Lead and manage Business Services Center representatives to ensure tasks are completed accurately and on time.
• Provide training, coaching, and performance feedback to maintain Wynn's service standards.
• Oversee daily workflows including documentation, procurement, and vendor coordination.
• Ensure compliance with Wynn policies and UAE regulations.
• Escalation point for internal stakeholders resolving issues promptly and professionally.
• Maintain strong relationships with internal departments and external vendors.
• Identify opportunities to streamline operations and improve efficiency.
• Support the Assistant Manager in implementing best practices and new initiatives.
• Prepare and review operational reports for management.
• Monitor team performance and adherence to KPIs.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Time management

Adaptability

Education

Bachelor's degree in Business Administration or Hospitality Management

Tools

MS Office

Job description

About the Position

Wynn Al Marjan Island is currently seeking a Supervisor Business Services Center to join the resort s Business Services Center team

The primary duties and responsibilities of this role are

• Lead and manage Business Services Center representatives ensuring tasks are completed accurately and on time
• Provide training coaching and performance feedback to maintain Wynn s service standards
• Oversee daily workflows including documentation procurement and vendor coordination
• Ensure compliance with Wynn policies and UAE regulations
• Act as an escalation point for internal stakeholders resolving issues promptly and professionally
• Maintain strong relationships with internal departments and external vendors
• Identify opportunities to streamline operations and enhance efficiency
• Support the Assistant Manager in implementing best practices and new initiatives
• Prepare and review operational reports for management
• Monitor team performance and ensure adherence to KPIs

About You

The ideal candidate for this position will have the following experience and qualifications

• Bachelor s degree in Business Administration Hospitality Management or related field
• 2 4 years of experience in business services or administrative roles preferably in luxury hospitality
• Supervisory experience required
• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Proficiency in MS Office and hospitality systems
• Problem-solving and decision-making capabilities
• Commitment to Wynn s luxury standards and guest-centric approach
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Adaptability and continuous improvement mindset