Growth-Driven Customer Success Manager, Academy

SAP; Dubai; Hybrid; AED 201,000 - 268,000; Full time

Job summary

SAP Academy for Customer Success offers a three-year journey that develops talent for early-career, customer-facing roles in cloud solutions. The program combines experiential learning in SAP SuccessFactors and SAP Business Transformation Management, with global networking and hands-on projects.

Participants engage in structured onboarding in their market, with mentoring from senior CSM professionals, and the chance to join a direct customer-facing CSM role on completion.

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Ability to deliver strategic guidance and drive long-term value.
• Cooperative, productive team player with strong communication.
• Willingness to learn quickly and adapt in a fast-paced setting.
• Understanding of AI fundamentals and ethics to identify AI-solvable problems.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases.
• Learn digital transformation, global intelligence, and AI concepts.
• Enhance skills in managing customer retention and value realization.
• Receive onboarding in local market with mentoring by a senior CSM.
• Move into direct CSM role after program completion.

Skills

Customer relationship management

Strategic guidance

English proficiency

Problem solving

Project management

AI fundamentals

Learning agility

Cross-functional collaboration

Business acumen

Job description

SAP Academy for Customer Success offers a three-year journey that develops talent for early-career, customer-facing roles in cloud solutions. The program combines experiential learning in SAP SuccessFactors and SAP Business Transformation Management, with global networking and hands-on projects.

Participants engage in structured onboarding in their market, with mentoring from senior CSM professionals, and the chance to join a direct customer-facing CSM role on completion.