Group Security Hub Operations - Senior Security Agent

Emirates; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Flight discounts

Hotel discounts

Tax-free salary

Job summary

Emirates Dubai is seeking a Senior Security Agent to join Group Security. You will monitor flights and inspect travel documents to prevent inadmissible passengers from travelling across the network, helping reduce liability and protect assets.

Role includes coordinating with security coordinators, reporting incidents, and supporting surveillance across counters, ramp, and cargo areas while liaising with consulates as required.

Qualifications

• Fluent in English, both spoken and written.
• Strong investigative abilities with good memory.
• High level of confidentiality and decision-making ability.

Responsibilities

• Monitor flights and inspect passenger travel documents across the Emirates network.
• Support security management with incident reporting and follow-up actions.
• Coordinate checks on high-risk flights and liaise with consulates/embassies as needed.
• Conduct surveillance tasks, check-in counter fraud, and escort deportees when required.

Skills

English fluency

Decision making

Investigative skills

Confidentiality

Interpersonal skills

Arabic language

Microsoft Word

Microsoft Excel

Driving licence

Aviation security experience

Education

12 years schooling or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description:

Job Purpose

Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group. Our diverse security units include Security Training, Group Security Command Centre, Hub Operations, Crime Prevention & Investigation, Threat & Risk Assessment, Aviation Security Assurance, and Business Support - all working together to develop and implement comprehensive security strategies.

With opportunities across various specialized units, you will gain exposure and contribute to cutting-edge security practices.

As a Senior Security Agent with Group Security you will monitor flights and inspect passenger travel documents for possible inadmissible passengers travelling to Emirates Locations network wide in order to reduce the liability of fines imposed by various countries around the world. The role ensures compliance with regulatory requirements, Group Security policies, and international security standards. Supports shift activities, conducts risk-based security checks, verifies travel documents, prevents inadmissible passenger cases, and safeguards cargo, personnel, and assets through proactive security measures and accurate incident reporting. Further you will carry out such security duties as directed by the Security Management such as Check-in counter surveillance for discrepancies, mishandled baggage, provide escort to deportees,etc.

In This Role, You Will

• Assess information in inadmissible passengers from intelligence reports received from Security Officer, and coordinate necessary action with the coordinators such as checks on high risk flight, PNR, check to locate such common names as mentioned in the intelligence bulletin, identify need for the strength of staff on particular high risk flights, etc.
• Access reservation systems for profiles on inadmissible passengers throughout the network and highlight the same to the Security Coordinator in order to gauge the flight situation before proceeding for gate checks.
• Check passenger travel documents for discrepancies such as forgeries and refer to the Security Coordinator in case of doubts where forgery is of a high quality.
• Monitor movement and repatriation of inadmissible passengers making such arrangements for alternate routes, accommodation or deportation in consultation with the Consulates/Embassies.
• Undertake such security duties as directed by Security Management such as check in counter surveillance for excess baggage discrepancies, Ramp/MHB area spot checks for pilferage's, cabin crew random checks, Adhoc checks on company accommodation for cabin crew, surveillance for any area specified by Chief of Group Security.
• Prepare reports on all such incidents where they have been involved and submit the same to the Management for further review.

Qualification

To be considered for the role, you must meet the below requirements:

• 12 years schooling or equivalent
• 3 + years experience required in an airline, security (general) or security operation
• Be fluent in English (spoken and written)
• Possess a valid U.A.E driving licence
• Have excellent investigative qualities with a good memory or recall of incidents.
• Have a high degree of confidentiality, and ability to make decisions.

You’ll Have An Edge, If You

• Have experience in the Aviation Security field.
• Have experience in Microsoft Word and Excel.
• Have a high level of customer and interpersonal skills due to the sensitive nature and impact of interrogating suspect passengers and offloading them where necessary.
• Speak Arabic and other European languages such as French, German, Italian, etc.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers