Security Coordinator - Investigation & Crime Prevention Unit

Emirates; Dubai; On-site; AED 201,000 - 290,000; Full time

Benefits offered by this job

Travel benefits

Flight discounts

Job summary

Emirates Group Security seeks a Security Coordinator to support operation-related issues, ensuring compliance with security policies, ASP and SEMS. You will collate records, analyze data, assist in investigations, alert and report irregularities that may affect the organization’s Security Policy.

Responsibilities include auditing documentation, liaising with authorities, and coordinating surveillance, audit checks, and staff training across Emirates Group facilities.

Qualifications

• 12 years schooling or equivalent.
• 3+ years security experience.
• Experience in aviation, supervision and root cause analysis would be advantageous.
• Ability to write reports in a comprehensive manner and computer literate is a must.
• Fraud Prevention/Investigation.
• Experience in investigation would be advantageous.
• Operations.
• Experience in risk assessment would be advantageous.

Responsibilities

• Maintain and review documents, manuals and records for auditing purposes.
• Liaise with authorities to prevent inadmissible passengers and train staff on detection.
• Investigate cargo discrepancies and conduct audits of cargo handling processes.
• Coordinate surveillance, monitoring and access control activities.
• Follow up with Transguard supervisors and patrol guards on security operations and SOP updates.
• Process approvals and authority for VIPs, CIPs, internationally protected people, deportees, firearms transport, ensuring proper movement across stakeholders.
• Disseminate security program guidelines to departments and outstations.

Skills

Security experience

Aviation familiarity

Report writing

Investigations

Education

12 years schooling or equivalent

Tools

CCTV systems

Access control systems

Group Security database

Job description

Job Purpose

Emirates Group Security develops, implements, and manages security strategies and measures across the Emirates network. Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group. Our diverse security units include Security Training, Group Security Command Centre, Hub Ops Unit, Crime Prevention & Investigation Unit, Threat & Risk Assessment Unit, Aviation Security Assurance unit, and Business Support Unit—all working together to develop and implement comprehensive security strategies.

Job Purpose

Emirates Group Security develops, implements, and manages security strategies and measures across the Emirates network. Join our Group Security team, where you will contribute to maintaining the highest standards of security across the Emirates Group. Our diverse security units include Security Training, Group Security Command Centre, Hub Ops Unit, Crime Prevention & Investigation Unit, Threat & Risk Assessment Unit, Aviation Security Assurance unit, and Business Support Unit—all working together to develop and implement comprehensive security strategies. As a Security Coordinator you will provide a support service to operation related issues in order to ensure compliance and consistency with security policies, the Airline Security Program (ASP) and Security Management System (SEMS). Collate record, analyse and assist in investigating, alerting and reporting all irregularities that may result in the non-conformity of the organizations Security Policy.

Generic

• Maintain documents, manuals and records for auditing purposes, ensuring they are kept up to date. Contribute in the review of standard operating procedures, contracts and other relevant documents that have an impact on operations.

Airport/Document Check

• Liaise with the relevant Authorities (e.g. immigration, embassies and the police) throughout the network to prevent the carriage of inadmissible passengers.
• Support in the training of staff of Emirates and Ground Handling Agents to increase awareness of detecting and intercepting illegal immigration.

Cargo and Aircraft Protection Unit (CAPU)

• Investigate cases of cargo discrepancies related to the cargo handling processes in the hub.
• Conduct random and routine audit checks of processes involved in cargo handling at both landside and airside operations to heighten the barriers against unlawful interference.

Security Planning

• Coordinate surveillance and monitoring work in relation to CCTV cameras, access control etc.

Facilities and Accommodation

• Review all reported incidents received on a daily basis and make decisions on action required e.g. fights in accommodation/lost items etc.
• Follow up with the outsourced Transguard supervisors and patrol guards in buildings on all matters related to security operations, procedural updates, SOP updates, staff knowledge and recommended training.

Operations

• Support the line with requests for processing approvals and authority for VVIP passengers, commercially important people (CIP), internationally protected people, deportees, transportation of firearms and inadmissible passengers, ensuring the movement of these passengers is monitored through liaison with the relevant stakeholders e.g. immigration, police etc.
• Disseminate information through appropriate means outlined in the Emirates Airline Security Program as stipulated by the relevant aviation security regulatory bodies (International Civil Aviation Organisation, United National Organization, IATA, GCAA, TSA etc.) to other departments and Outstations within the Emirates Group. Keep the outstations updated on new guidelines in the security program.

Fraud Prevention/Investigation

• Record fraud alerts and incidents on tickets and credit cards and accurately file the respective information.
• Prepare and maintain the ticket and credit card fraud database in order to ensure correct storage and retrieval of passenger data. Prepare fraud alerts for network stations so that the security officer can disseminate in a timely manner to prevent fraud.
• Access the reservations/check in system in the Group database for the purpose of the investigation of facts as well as other data systems required to monitor the usage of fraudulent tickets.
• Coordinate investigation work and assist in the process of evidence gathering for cases involving staff of the Emirates Group.
• Independently undertake the less complex investigations and provide a report with recommendations.

Qualification

Qualifications & Experience

• 12 years schooling or equivalent
• 3 + years security experience
• Experience in aviation, supervision and root cause analysis would be advantageous.
• Ability to write reports in a comprehensive manner and computer literate is a must.
• Fraud Prevention/Investigation
• Experience in investigation would be advantageous
• Operations
• Experience in risk assessment would be advantageous

Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We’re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we’ve built an admired global reputation because of it.

Work with us to build exciting brands and progress your career in the Emirates Group.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.