Groups reservation coordinator

Accor Hotels; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor Hotels in the United Arab Emirates is seeking a Group Reservations Coordinator to manage group booking inquiries by email or telephone, quote and contract bookings, and oversee payments and rooming lists for groups.

The role requires knowledge of Opera Cloud, strong organizational and interpersonal skills, and the ability to work independently or with a team to support sales and ensure smooth group arrivals and billing.

Qualifications

• Experience in hotel reservations or similar position.
• Knowledge of Opera Cloud systems.
• Confident with handling calls and emails.
• Ability to work independently and as part of a team.
• Strong organizational skills.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Handle group booking enquiries by email or phone.
• Quote and contract bookings within standard processing times.
• Manage payments for each group, including prepayment deadlines.
• Request rooming lists and inputs before group arrivals.
• Balance and check out group bills on departure.
• Follow up on release/cancellation deadlines for sales updates.
• Assist sales to prepare contracts and load groups into the PMS.
• Manage negotiated rates and keep copies of bills and contracts.
• Prepare sales updates and weekly/monthly reports.
• Provide extra information for weekly operations meetings.

Skills

Group reservations experience

Strong communication

Strong organizational skills

Interpersonal skills

Problem solving

Tools

Opera Cloud

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning,tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

• Handle enquiries by email or telephone for group bookings.
• Quote and contract confirmed bookings, ensuring both are completed within standard process time.
• Manage payments for each group – prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups arrival.
• Balance and check out group bills upon each group’s departure.
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
• Work with the salesto prepare series contracts, load groups into the PMS and manage negotiated rates.
• Keep copies of bills and contracts organised and safely stored for accounting purposes.
• Prepare sales updates, pick up and release reports for weekly and monthly updates.
• Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.

Qualifications

• Previous experience in hotel reservations or similar position
• Good knowledge of Opera Cloud systems.
• Confidence with dealing with incoming calls/emails.
• Ability to work alone and as part of a team.
• Strong organisational skills.
• Strong interpersonal and problem-solving abilities

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.