GRMS & AV Systems Manager — Elevate Guest Experience

Wynn Al Marjan Island; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island seeks a GRMS Manager – AV and Entertainment Technical Services to lead the GRMS and AV teams, align GRMS strategy with brand standards, and ensure reliable system performance across the resort.

The ideal candidate will have 6–8 years in GRMS/AV, with 3+ years in management, and strong knowledge of Crestron, QLab, and Navigator CSC. Fluency in English and a professional demeanor are essential.

Qualifications

• Bachelor’s degree in electrical engineering, AV Technology, or related field.
• 6–8 years of experience in GRMS or AV systems, with at least 3 years in a managerial role.
• Expert knowledge of GRMS architecture and AV integration.
• Proficiency in control systems (Crestron, QLab, Navigator CSC) and protocols (DMX, DALI, Art-Net/sACN).
• Strong troubleshooting and problem-solving skills.
• Fluent in English; excellent communication and coordination abilities.

Responsibilities

• Develop and implement GRMS strategies aligned with brand standards and guest experience goals.
• Lead system design, vendor selection, and integration planning for GRMS infrastructure.
• Collaborate with IT, Facilities, and AV teams to ensure robust and scalable GRMS architecture.
• Oversee daily operations of GRMS systems including control panels, sensors, switches, and networked devices.
• Monitor system performance and ensure timely resolution of alerts and guest-reported issues.
• Supervise preventive and corrective maintenance of GRMS and integrated AV systems.
• Maintain detailed documentation including service logs, schematics, and technical manuals.
• Coordinate staffing schedules and ensure readiness for VIP arrivals and special events.

Skills

GRMS architecture

AV integration

Team leadership

Troubleshooting

English communication

Education

Bachelor’s degree in electrical engineering, AV Technology, or related field

Tools

Crestron

QLab

Navigator CSC

Job description

Wynn Al Marjan Island seeks a GRMS Manager – AV and Entertainment Technical Services to lead the GRMS and AV teams, align GRMS strategy with brand standards, and ensure reliable system performance across the resort.

The ideal candidate will have 6–8 years in GRMS/AV, with 3+ years in management, and strong knowledge of Crestron, QLab, and Navigator CSC. Fluency in English and a professional demeanor are essential.