GRMS Manager - AV & Entertainment Technical Services

Wynnalmarjanisland; United Arab Emirates; On-site; AED 150,000 - 200,000; Full time

Benefits offered by this job

Attractive salary

Excellent leave policy

Healthcare package

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a GRMS Manager to lead technical services for entertainment and AV systems. Located in the UAE, this role demands expertise in GRMS architecture, AV integration, and team management. Candidates should possess a relevant degree and significant experience in the field. Benefits include a competitive salary in AED, excellent leave policy, healthcare packages, and various employee benefits. Join us in creating an opulent beachside destination for discerning guests.

Qualifications

• Minimum 6–8 years of experience in GRMS or AV systems, with at least 3 years in a managerial role.
• Expert knowledge of GRMS architecture and AV integration.
• Fluent in English with excellent communication and coordination.

Responsibilities

• Develop and implement GRMS strategies aligned with brand standards.
• Lead system design, vendor selection, and integration planning.
• Monitor system performance and resolve guest-reported issues.

Skills

GRMS architecture knowledge

AV integration

Troubleshooting skills

Communication

Strategic thinking

Education

Bachelor’s degree in electrical engineering or AV Technology

Tools

Crestron

QLab

Navigator CSC

Job description

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan Island is currently seeking a GRMS Manager – AV and Entertainment Technical Services to join the resort’s Warehouse team.

Primary Duties and Responsibilities:

• Develop and implement GRMS strategies aligned with brand standards and guest experience goals.
• Lead system design, vendor selection, and integration planning for GRMS infrastructure.
• Collaborate with IT, Facilities, and AV teams to ensure robust and scalable GRMS architecture.
• Oversee daily operations of GRMS systems including control panels, sensors, switches, and networked devices.
• Monitor system performance and ensure timely resolution of alerts and guest‑reported issues.
• Supervise preventive and corrective maintenance of GRMS and integrated AV systems.
• Maintain detailed documentation including service logs, schematics, and technical manuals.
• Manage a team of GRMS technicians, providing training, guidance, and performance evaluations.
• Coordinate staffing schedules and ensure readiness for VIP arrivals and special events.
• Foster a culture of technical excellence, safety, and guest‑centric service.
• Ensure all GRMS installations comply with UAE electrical safety standards and Wynn protocols.
• Conduct regular inspections and audits to maintain system integrity and safety.
• Support the rollout of new GRMS features and guest‑facing technologies.
• Lead testing and mock‑ups for system upgrades and interface enhancements.
• Ensure seamless integration of GRMS with AV platforms such as Crestron, QLab, and Navigator CSC.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in electrical engineering, AV Technology, or related field.
• Minimum 6–8 years of experience in GRMS or AV systems, with at least 3 years in a managerial role.
• Expert knowledge of GRMS architecture and AV integration.
• Proficiency in control systems (Crestron, QLab, Navigator CSC) and protocols (DMX, DALI, Art‑Net/sACN).
• Strong troubleshooting and problem‑solving skills.
• Fluent in English; excellent communication and coordination abilities.
• Strategic thinker with hands‑on technical expertise.
• Professional demeanour and commitment to guest satisfaction.
• Organized, proactive, and composed under pressure.

Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. Additionally, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.