GRMS Manager - AV And Entertainment Technical Services

Wynn Al Marjan Island; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island seeks a GRMS Manager – AV and Entertainment Technical Services to lead the GRMS and AV teams, align GRMS strategy with brand standards, and ensure reliable system performance across the resort.

The ideal candidate will have 6–8 years in GRMS/AV, with 3+ years in management, and strong knowledge of Crestron, QLab, and Navigator CSC. Fluency in English and a professional demeanor are essential.

Qualifications

• Bachelor’s degree in electrical engineering, AV Technology, or related field.
• 6–8 years of experience in GRMS or AV systems, with at least 3 years in a managerial role.
• Expert knowledge of GRMS architecture and AV integration.
• Proficiency in control systems (Crestron, QLab, Navigator CSC) and protocols (DMX, DALI, Art-Net/sACN).
• Strong troubleshooting and problem-solving skills.
• Fluent in English; excellent communication and coordination abilities.

Responsibilities

• Develop and implement GRMS strategies aligned with brand standards and guest experience goals.
• Lead system design, vendor selection, and integration planning for GRMS infrastructure.
• Collaborate with IT, Facilities, and AV teams to ensure robust and scalable GRMS architecture.
• Oversee daily operations of GRMS systems including control panels, sensors, switches, and networked devices.
• Monitor system performance and ensure timely resolution of alerts and guest-reported issues.
• Supervise preventive and corrective maintenance of GRMS and integrated AV systems.
• Maintain detailed documentation including service logs, schematics, and technical manuals.
• Coordinate staffing schedules and ensure readiness for VIP arrivals and special events.

Skills

GRMS architecture

AV integration

Team leadership

Troubleshooting

English communication

Education

Bachelor’s degree in electrical engineering, AV Technology, or related field

Tools

Crestron

QLab

Navigator CSC

Job description

Job Description:

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 miles from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About The Position

Wynn Al Marjan Island is currently seeking a GRMS Manager – AV and Entertainment Technical Services to join the resort’s AV and Entertainment Technical Services team.

Responsibilities

The primary duties and responsibilities of this role are:

• Develop and implement GRMS strategies aligned with brand standards and guest experience goals.
• Lead system design, vendor selection, and integration planning for GRMS infrastructure.
• Collaborate with IT, Facilities, and AV teams to ensure robust and scalable GRMS architecture.
• Operations & Maintenance
• Oversee daily operations of GRMS systems including control panels, sensors, switches, and networked devices.
• Monitor system performance and ensure timely resolution of alerts and guest-reported issues.
• Supervise preventive and corrective maintenance of GRMS and integrated AV systems.
• Maintain detailed documentation including service logs, schematics, and technical manuals.
• Team Leadership & Development
• Manage a team of GRMS Technicians, providing training, guidance, and performance evaluations.
• Coordinate staffing schedules and ensure readiness for VIP arrivals and special events.
• Foster a culture of technical excellence, safety, and guest-centric service.
• Safety & Compliance
• Ensure all GRMS installations comply with UAE electrical safety standards and Wynn protocols.
• Conduct regular inspections and audits to maintain system integrity and safety.
• Innovation & Integration
• Support the rollout of new GRMS features and guest-facing technologies.
• Lead testing and mock-ups for system upgrades and interface enhancements.
• Ensure seamless integration of GRMS with AV platforms such as Crestron, QLab, and Navigator CSC.
• Bachelor’s degree in electrical engineering, AV Technology, or related field.
• Minimum 6–8 years of experience in GRMS or AV systems, with at least 3 years in a managerial role
• Expert knowledge of GRMS architecture and AV integration.
• Proficiency in control systems (Crestron, QLab, Navigator CSC) and protocols (DMX, DALI, Art-Net/sACN).
• Strong troubleshooting and problem-solving skills.
• Fluent in English; excellent communication and coordination abilities
• Strategic thinker with hands-on technical expertise.
• Professional demeanor and commitment to guest satisfaction.
• Organized, proactive, and composed under pressure.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in electrical engineering, AV Technology, or related field.
• Minimum 6–8 years of experience in GRMS or AV systems, with at least 3 years in a managerial role
• Expert knowledge of GRMS architecture and AV integration.
• Proficiency in control systems (Crestron, QLab, Navigator CSC) and protocols (DMX, DALI, Art-Net/sACN).
• Strong troubleshooting and problem-solving skills.
• Fluent in English; excellent communication and coordination abilities
• Strategic thinker with hands-on technical expertise.
• Professional demeanor and commitment to guest satisfaction.
• Organized, proactive, and composed under pressure.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.