GRC & IT Process Innovation Analyst

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

First Abu Dhabi Bank (FAB) seeks an IT Services Analyst to create process documentation, workflows, and self-service guidance while ensuring compliance with IT policies. You will collect business requirements for projects and model processes to support automation and improvements.

You will also review outputs, monitor service levels, and contribute to maturity assessments and incident reviews with a focus on data-driven improvements and strong technical writing.

Qualifications

• University degree in Computer Science and/or equivalent experience.
• 2-3 years of experience in IT services or process improvement.
• Proficiency in Statistical languages and software.
• Strong technical writing capabilities and analytical skills.
• Hands-on data visualization experience.
• Experience with project management methodologies (Agile, waterfall).
• Understanding of cloud platforms (AWS).

Responsibilities

• Create process documentation/workflows and self-service guidance for IT Services.
• Collect and document business requirements for projects and process improvements.
• Model processes and end-to-end use cases for automation and improvements.
• Review outputs to ensure services meet agreed service levels.
• Assess maturity and identify areas for improvement or concerns.
• Identify issues and risks; escalate as needed.
• Contribute to problem resolution and incident follow-ups.
• Track major incident management processes and escalation rules.

Skills

Statistical languages

Statistical software

Technical writing

Analytical skills

Data visualization

Team collaboration

Education

University degree in Computer Science or equivalent

Tools

AWS

Job description

First Abu Dhabi Bank (FAB) seeks an IT Services Analyst to create process documentation, workflows, and self-service guidance while ensuring compliance with IT policies. You will collect business requirements for projects and model processes to support automation and improvements.

You will also review outputs, monitor service levels, and contribute to maturity assessments and incident reviews with a focus on data-driven improvements and strong technical writing.