Analyst, Governance, Risk & Compliance Tech

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

First Abu Dhabi Bank is seeking an Analyst for Governance, Risk and Compliance Tech in Abu Dhabi. The role focuses on creating process documentation, workflows, and self-service guidance for IT Services, while aligning with IT policies and project management tools.

You will collect business requirements, model workflows, and perform data-driven reviews to ensure service levels are met. A strong analytical mindset and collaboration across teams are essential for success.

Qualifications

• Experience creating process documentation and reports.
• Experience with business change using analytical skills.
• Familiarity with Agile, Waterfall, or Iterative project methodologies.

Responsibilities

• Create process documentation/workflows and self-service guidance for IT Services.
• Document business requirements for process improvements and automation.
• Model processes to define end-to-end use cases and improvements.
• Review trends to ensure services meet SLAs and desired outcomes.
• Identify issues/risks and escalate as needed.
• Assist in incident/problem resolution and reporting.

Skills

Statistical languages

Statistical software

Technical writing

Analytical skills

Team player

Cloud/AWS knowledge

Education

University degree in Computer Science

Tools

Data visualization tools

Job description

Job Title: Analyst, Governance, Risk & Compliance Tech

Job Location: Abu Dhabi, United Arab Emirates

Date Posted: 8 October 2026

Job Reference/ID: 2824

Job Description / Role:

The Analyst is responsible to create process documentation/workflows, knowledge articles and self-service guidance for IT Services. Maintain a complete understanding of and adheres to all IT policies and processes. The Jobholder also provides support for administering project management tools as applicable.

Key Responsibilities:

• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
• Collect and document of business requirements for project and process improvement/automation efforts
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Extract reports and provide a high-level analysis of data for review
• Collaborates with team to create high-quality deliverables
• Identifies trends and uses robust data for suggesting areas of improvement in process and deliverables
• Collects and monitors results of various team initiatives
• Assists in building practice framework and guidelines

Experience Required:

• 2-3 years of experience in
• Hands-on experience with data visualization
• Practical experience generating process documentation and reports
• Comprehensive experience in business change through analytical skills
• Experience with best Project management methodologies (Agile, waterfall, Iterative)

Education Qualifications: University degree in Computer Science and/or equivalent experience.

Skills Required:

• Proficiency in Statistical languages, statistical software
• Proficient technical writing capabilities
• Sufficient analytical skills
• Good team player with the ability to work very effectively in a collaborative and team-oriented manner
• Initiative and positive work attitude
• Quick learner with a zeal for self-learning
• Confident, eager and willing to take on new challenges
• Cooperative with good interpersonal, negotiation and conflict resolution skills
• Good written and oral communication skills
• Understanding of Design thinking practices
• Understanding of Cloud / AWS platforms

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

The largest bank in the United Arab Emirates by assets, formed in 2017 through the merger of National Bank of Abu Dhabi and First Gulf Bank. Listed in Abu Dhabi, FAB serves retail, corporate, investment, and private banking clients through a network spanning the Gulf, Europe, Asia, and the Americas.

Company Industry: Banking

Department / Functional Area: IT Services

Closing Date: 26 November 2026