Global PMO & Delivery Operations Leader

Opus; Abu Dhabi; Sur place; AED 800 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Visa sponsorship

21 days annual leave

Abu Dhabi HQ exposure

Résumé du poste

AppliedAI is hiring a Head of PMO & Delivery Operations in Abu Dhabi to build the operating system that scales our delivery across UAE, the US, and Malaysia. You will own end-to-end delivery lifecycle, from bid sign-off to project closure, and act as the senior escalation point on delivery issues across the portfolio.

You will drive governance, resourcing, and SOW control while scaling playbooks, templates, and dashboards.

Qualifications

• 12+ years in project or programme delivery, including 5+ years leading a PMO or delivery function in professional services, SaaS, or tech consulting
• Track record running a multi-project portfolio with P&L, margin and utilisation accountability
• Ability to evolve and scale governance frameworks and reporting cadences
• Hands-on with PSA platform implementations (Precursive or equivalent)
• Experience leading distributed teams across time zones
• Strong executive and client-facing communication, able to steer committees and manage escalations
• PMP, PgMP, or equivalent certification

Responsabilités

• Define and enforce the delivery lifecycle with stage gates, change control, RAID, and escalation paths
• Run portfolio cadence: weekly RAG, monthly reviews with VP, quarterly business reviews
• Own bid and SOW review gate, estimation standards, and sign-off before SOW leaves the building
• Forecast demand vs capacity across UAE, US, and Malaysia; manage resourcing for new deals
• Build career paths and certification plans for PMO; coach PMs on client management and AI delivery
• Own CSAT follow-up and escalation for at-risk accounts; be the senior escalation point

Connaissances

PMO leadership

Portfolio governance

Delivery operations

PSA tooling

Precursive / PSA platforms

Stakeholder management

Executive communication

Risk management

Multi-geography delivery

Team leadership across time zones

Formation

PMP or PgMP certification

Outils

Precursive

Salesforce-based PSA

Description du poste

AppliedAI is hiring a Head of PMO & Delivery Operations in Abu Dhabi to build the operating system that scales our delivery across UAE, the US, and Malaysia. You will own end-to-end delivery lifecycle, from bid sign-off to project closure, and act as the senior escalation point on delivery issues across the portfolio.

You will drive governance, resourcing, and SOW control while scaling playbooks, templates, and dashboards.