Global Network Operations Lead

Remotedxb; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Yum! Brands is seeking a Network Operations professional to manage 24x7 global network stability, incident response, and escalation. You will lead reviews, drive problem management, and guide WebEx Cloud Contact Center support within a distributed enterprise environment.

The role emphasizes security alignment, runbooks, SOPs, and cross-functional collaboration to remediate audit findings and cyber vulnerabilities.

Qualifications

• Experience in enterprise-scale or global network environments with 24x7 requirements.
• Strong knowledge of incident, problem, and change management.
• Proficient in routing, switching, firewalls, VPN, SD-WAN, wireless, DNS, and load balancing.
• Experience with ITSM platforms and network monitoring tools.
• Analytical, problem-solving, and stakeholder management skills.
• Ability to communicate complex technical issues to leadership.

Responsibilities

• Own 24x7 operational stability of the global network environment, including incident response and escalation management.
• Monitor global network availability, performance, and capacity to identify operational risks.
• Lead operational reviews, incident postmortems, and problem management activities.
• Provide functional leadership for Voice Operations and WebEx Cloud Contact Center support.
• Establish and maintain global network operations standards, runbooks, and SOPs.
• Align operational execution with enterprise network, infrastructure, and cybersecurity strategy.
• Drive remediation of audit findings, compliance requirements, and cyber vulnerabilities.
• Define requirements for network monitoring, observability, and reporting tools.
• Mentor less experienced team members and facilitate cross-functional working sessions.

Job description

Responsibilities

• Own 24x7 operational stability of the global network environment, including incident response and escalation management
• Monitor global network availability, performance, and capacity to identify operational risks
• Lead operational reviews, incident postmortems, and problem management activities
• Provide functional leadership for Voice Operations and WebEx Cloud Contact Center support
• Establish and maintain global network operations standards, runbooks, and SOPs
• Align operational execution with enterprise network, infrastructure, and cybersecurity strategy
• Drive remediation of audit findings, compliance requirements, and cyber vulnerabilities
• Define requirements for network monitoring, observability, and reporting tools
• Mentor less experienced team members and facilitate cross-functional working sessions

Requirements

• Strong experience supporting enterprise-scale or global network environments with 24x7 requirements
• Deep understanding of network operations (incident, problem, and change management)
• Experience with routing, switching, firewalls, VPN, SD-WAN, wireless, DNS, and load balancing
• Experience with ITSM platforms and network monitoring tools
• Strong analytical, problem-solving, and stakeholder management skills
• Ability to communicate complex technical issues to business stakeholders and leadership

Preferred Qualifications

• Experience supporting voice, contact center, or unified communications (WebEx Cloud Contact Center preferred)
• Experience driving remediation of audit findings and cyber vulnerabilities
• Relevant certifications such as CCNP, CCNA, ITIL, CISSP, CISM, or CompTIA Security+

About the Company

Yum! Brands is a global leader in the restaurant industry, owning iconic brands including KFC, Taco Bell, Pizza Hut, and Habit Burger & Grill.