Global Logistics Customer Experience Specialist

Deutsche Post; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DHL Express in Dubai seeks a Service Point Advisor to handle customer inquiries by phone and at the counter, process shipments per network standards, and actively promote DHL value-added services. The role emphasizes delivering superior service in a fast-paced environment and supporting sales targets.

The position requires excellent communication, strong organizational skills, and the ability to work in shifts, including evenings and weekends.

Qualifications

• Excellent verbal communication skills and interpersonal style.
• Excellent organizational skills, including ability to prioritise workload.
• Ability to effectively contribute as a team member in a busy environment.
• Proven ability to work under pressure in a fast-paced, time-sensitive environment.
• Good oral and written communication in English.

Responsibilities

• Answer customer inquiries over the phone and at the counter, ensuring shipments are processed per network standards.
• Promote and sell DHL value-added services (e.g., Insurance, Import Express).
• Maintain professional rapport with customers and direct inquiries to the correct department as needed.
• Ensure accurate data entry for shipments and complete documentation.
• Support cash handling and end-of-day cash reconciliation as applicable.
• Provide follow-up on calls and tracking to meet DHL trace standards.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Teamwork

Customer service

Problem solving

English language proficiency

Multitasking

Tools

MS Word

MS Excel

MS PowerPoint

Job description

DHL Express in Dubai seeks a Service Point Advisor to handle customer inquiries by phone and at the counter, process shipments per network standards, and actively promote DHL value-added services. The role emphasizes delivering superior service in a fast-paced environment and supporting sales targets.

The position requires excellent communication, strong organizational skills, and the ability to work in shifts, including evenings and weekends.