Global Service Point Advocate

DHL Express; Dubai; In loco; AED 67.000 - 100.000; Tempo pieno

Descrizione del lavoro

DHL Express in Dubai is seeking a Service Point Advisor to handle customer inquiries at the counter and over the phone. You will process shipments, provide accurate information on services, and promote value-added products to help meet revenue targets.

The role requires excellent communication, strong organizational skills, and the ability to work in a fast-paced environment, including evenings and weekends. This is a full-time on-site position in Dubai.

Competenze

• Excellent verbal communication skills and interpersonal style.
• Ability to work under pressure in a fast paced environment.
• Good organizational skills and ability to prioritize workload.
• Willingness to work in shifts including evenings, weekends and holidays.
• Proficient with MS Word, Excel and PowerPoint.

Mansioni

• Answer customer inquiries via phone and counter, ensuring professional service.
• Process shipments and ensure data entry aligns with DHL standards.
• Promote DHL value-added services and contribute to revenue targets.
• Maintain knowledge of DHL products, pricing, transit times and paperwork.
• Handle customer complaints and resolve issues to customer satisfaction.

Conoscenze

Verbal communication

Interpersonal skills

Time management

Teamwork

Customer service

Strumenti

Microsoft Word

Excel

PowerPoint

Descrizione del lavoro

DHL Express in Dubai is seeking a Service Point Advisor to handle customer inquiries at the counter and over the phone. You will process shipments, provide accurate information on services, and promote value-added products to help meet revenue targets.

The role requires excellent communication, strong organizational skills, and the ability to work in a fast-paced environment, including evenings and weekends. This is a full-time on-site position in Dubai.