Global Director of Customer Success & Growth

Euromonitor; Dubai; Hybrid; AED 180,000 - 300,000; Full time

Job summary

Euromonitor International seeks a Director of Customer Success to design and scale a global CS function. You will lead onboarding, adoption, engagement, and value realization across markets, partnering with Account Management, Sales, Product and Marketing to drive retention and expansion.

You will establish frameworks, governance, and career paths for a world-class team, fostering a data-driven culture and customer-centric collaboration across international teams.

Qualifications

• Experience leading global customer-facing functions in subscription or recurring revenue.
• Experience in SaaS, data, information services, technology or recurring revenue environments.
• Track record of improving onboarding, adoption, retention and outcomes.
• Experience designing customer segmentation strategies and scalable operating models.
• Strong commercial awareness and stakeholder management.
• Experience using health, behavioural and usage data to drive decisions.
• Experience managing geographically distributed teams.
• Ability to influence senior leaders across Commercial, Product and Sales.
• Knowledge of customer success technologies and analytics platforms.

Responsibilities

• Design and scale a global Customer Success function with a defined operating model.
• Establish segmentation, coverage models and engagement approaches across customer types.
• Develop scalable governance frameworks and best practices for global adoption.
• Own post-sale journey from onboarding to value realization.
• Create onboarding programmes that accelerate activation and time-to-value.
• Develop customer success planning processes aligning objectives with outcomes.
• Strengthen customer health and retention with proactive risk management.
• Partner with Account Management for expansion opportunities and growth.

Skills

Leadership

Customer Success

SaaS

Stakeholder management

Data literacy

Global teams

Tools

Analytics platforms

AI-enabled tools

Job description

Euromonitor International seeks a Director of Customer Success to design and scale a global CS function. You will lead onboarding, adoption, engagement, and value realization across markets, partnering with Account Management, Sales, Product and Marketing to drive retention and expansion.

You will establish frameworks, governance, and career paths for a world-class team, fostering a data-driven culture and customer-centric collaboration across international teams.