Global Credit Controller

Joinimagine; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

DHL Express UAE is seeking a Credit Collections Specialist to actively manage and coordinate collection activities for an assigned portfolio in line with company processes. This role focuses on delivering cost‑efficient collections while upholding service standards in a fast-paced environment.

You will drive debt collection, monitor accounts, resolve billing issues, and collaborate with internal teams to ensure timely payments and accurate records.

Qualifications

• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS Office knowledge.
• Intermediate presentation skills.
• Previous collection experience is preferred.
• Bachelors in Commerce / Accounts.

Responsibilities

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer.
• To contribute knowledge and expertise toward resolving reoccurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To maintain efficient records of collection activities.
• To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary).
• To coordinate resolution of sales and customs disputes according to escalation procedures.
• To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team.
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To monitor credit accounts and report delinquent customers to Team Leader for review and action.
• To monitor credit limit of accounts and ensure proper action is taken
• To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor
• Collection Segmentation & portfolio allocation
• Active Collection (incl visit & schedule check pick up)
• Prepare & Execute dunning runs
• Trigger & follow-up on escalation process (incl visit)
• Prepare, execute, follow-up credit hold (temp credit stop
• Prepare, execute, follow-up outsourced collection
• Prepare, execute, follow-up debt recovery & legal referrals

Skills

Telephone skills

Communication

Customer focus

Presentation skills

Collection experience

Education

Bachelor's in Commerce / Accounts

Tools

MS Office

Job description

DHL Express UAE is seeking a Credit Collections Specialist to actively manage and coordinate collection activities for an assigned portfolio in line with company processes. This role focuses on delivering cost‑efficient collections while upholding service standards in a fast-paced environment.

You will drive debt collection, monitor accounts, resolve billing issues, and collaborate with internal teams to ensure timely payments and accurate records.