Global Credit & Collections Specialist

DHL; Dubai; On-site; Confidential; Full time

Job summary

DHL Express UAE is seeking a credit collection professional to actively manage and coordinate collections for a portfolio of customers in line with DP DHL guidelines. The role emphasizes cost-effective processes and timely debt recovery.

You will promote DHL trading terms, resolve billing issues, and maintain records while coordinating with internal teams and customers for escalations and disputes.

Qualifications

• DHL Express is preferred.
• Good telephone conversation/handling skills.
• Effective communication and conversational skills.
• High customer focus and service orientation.
• Advanced MS Office knowledge.
• Intermediate presentation skills.
• Previous collection experience is preferred.
• Bachelor's in Commerce/Accounts.

Responsibilities

• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer.
• To contribute knowledge and expertise toward resolving recurring billing issues.
• To maximize collection effectiveness from all customers in a timely and professional manner.
• To maintain efficient records of collection activities.
• To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary).
• To coordinate resolution of sales and customs disputes according to escalation procedures.

Skills

Telephone skills

Communication

Customer focus

Presentation skills

Collection experience

DHL Express preference

Education

Bachelor's degree in Commerce/Accounts

Tools

MS Office

Job description

DHL Express UAE is seeking a credit collection professional to actively manage and coordinate collections for a portfolio of customers in line with DP DHL guidelines. The role emphasizes cost-effective processes and timely debt recovery.

You will promote DHL trading terms, resolve billing issues, and maintain records while coordinating with internal teams and customers for escalations and disputes.