Global Client Services Executive — Aviation & Luxury Travel

Vista; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Vista is expanding its Dubai-based team with a Client Services Executive role. You will be the first point of contact for clients, coordinating bookings, operational details, and bespoke travel services to deliver a seamless end‑to‑end experience.

The role requires exceptional English communication, calm problem-solving under pressure, and a collaborative approach within a fast-paced, 24/7 environment. You’ll engage across departments to uphold world-class service and client satisfaction.

Qualifications

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions‑focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

Responsibilities

• Be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.
• Manage client requests and bookings with precision and efficiency.
• Oversee all operational aspects of the client's journey, securing country-specific permissions and documentation.
• Arrange tailored services beyond the flight, like ground transfers and helicopter connections.
• Anticipate challenges, resolve issues, and keep clients informed at all times.
• Coordinate across multiple teams to deliver end-to-end service.
• Build trusted relationships with high‑profile clients through clear, professional communication.
• Take ownership of complex situations and ensure the best possible outcome.

Skills

Client-facing experience

Multisystem navigation

Strong English communication

Calm under pressure

Collaborative mindset

Shift flexibility

Job description

Vista is expanding its Dubai-based team with a Client Services Executive role. You will be the first point of contact for clients, coordinating bookings, operational details, and bespoke travel services to deliver a seamless end‑to‑end experience.

The role requires exceptional English communication, calm problem-solving under pressure, and a collaborative approach within a fast-paced, 24/7 environment. You’ll engage across departments to uphold world-class service and client satisfaction.