Executive - Client Services

Vista; Dubai; On-site; AED 70,000 - 110,000; Full time

Job summary

Vista is expanding its Dubai-based team with a Client Services Executive role. You will be the first point of contact for clients, coordinating bookings, operational details, and bespoke travel services to deliver a seamless end‑to‑end experience.

The role requires exceptional English communication, calm problem-solving under pressure, and a collaborative approach within a fast-paced, 24/7 environment. You’ll engage across departments to uphold world-class service and client satisfaction.

Qualifications

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions‑focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

Responsibilities

• Be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.
• Manage client requests and bookings with precision and efficiency.
• Oversee all operational aspects of the client's journey, securing country-specific permissions and documentation.
• Arrange tailored services beyond the flight, like ground transfers and helicopter connections.
• Anticipate challenges, resolve issues, and keep clients informed at all times.
• Coordinate across multiple teams to deliver end-to-end service.
• Build trusted relationships with high‑profile clients through clear, professional communication.
• Take ownership of complex situations and ensure the best possible outcome.

Skills

Client-facing experience

Multisystem navigation

Strong English communication

Calm under pressure

Collaborative mindset

Shift flexibility

Job description

Job Profile

Vista is the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset‑free services that cover all key aspects of business aviation, including guaranteed and on‑demand global flight coverage, subscription and membership solutions, and trading and management services.

A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands‑on learning and close collaboration within a supportive global community. You’ll play an active role in shaping a transforming organization by improving processes, challenging norms, and driving meaningful change. And throughout, you’ll take pride in making the impossible possible for a worldwide client base. Together you’ll build something extraordinary alongside colleagues who navigate challenges together, celebrate progress, and consistently raise the bar.

At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

For over 20 years, we have been delivering world‑class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast‑paced environments, are excellent team‑players, enjoy problem‑solving, and want to grow their career in customer service, operations, or leadership.

Your Responsibilities

As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country‑specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end‑to‑end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless, end‑to‑end service.
• Building trusted relationships with high‑profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.

Required Skills, Qualifications, And Experience

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and solutions‑focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

We are as committed to your growth as we are to our clients

At Vista, you will benefit from:

• Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the‑same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.