VIP Aviation Client Success Manager

LV Aero, LLC; Dubai; On-site; AED 156,000 - 234,000; Full time

Job summary

Comlux Aviation in Dubai is seeking an enthusiastic client services professional to support VIP aircraft owners and charter clients. You will build relationships, handle inquiries, and provide timely operational updates.

You will prepare reports on trip costs, fuel spend, crew expenses and maintenance statistics, coordinating with Flight Dispatch, Crew Control, Maintenance, Safety and Security teams. Flexibility to work evenings, weekends and holidays may be required.

Qualifications

• Experience in aviation customer service, account management or operations.
• Strong customer-facing communication and relationship-building skills.
• Ability to handle financial reports and provide accurate updates.

Responsibilities

• Build and maintain strong relationships with aircraft owners and charter clients.
• Serve as primary contact for client inquiries and operational updates.
• Prepare and communicate client reports including trip costs, fuel spend and crew expenses.
• Coordinate owner and charter flights with Flight Dispatch, Crew Control, Maintenance, Safety and Security teams.
• Assist clients with travel requirements, restrictions, and ancillary services.
• Resolve day-to-day client issues and escalate complex matters when required.
• Gather client feedback to improve customer experience and service delivery.

Skills

Aviation industry experience

Customer service

Account management

Operations coordination

Tools

MySky platform

Fl3XX

Microsoft Office

Job description

Comlux Aviation in Dubai is seeking an enthusiastic client services professional to support VIP aircraft owners and charter clients. You will build relationships, handle inquiries, and provide timely operational updates.

You will prepare reports on trip costs, fuel spend, crew expenses and maintenance statistics, coordinating with Flight Dispatch, Crew Control, Maintenance, Safety and Security teams. Flexibility to work evenings, weekends and holidays may be required.