Global Client Operations Specialist | Support & Back Office

FxPro; Dubai; On-site; AED 89,000 - 167,000; Full time

Benefits offered by this job

Visa & health insurance

Global brand experience

Career growth opportunities

Great working environment

Job summary

FxPro, a leading international fintech with offices in Limassol, London, Nassau, and Dubai, is hiring a Customer Support Officer in Dubai to assist clients across our global team. You will respond to inquiries via calls, emails, and chat, providing timely, accurate information on products, services, and technical support.

The role requires collaborating with Client Accounting, Technical Support, and Back Office, following onboarding (KYC) procedures, processing deposits, and escalating complex

Qualifications

• University Degree or relevant working experience.
• At least 1 year of experience in a similar role.
• Excellent computer skills.
• Excellent command of the English language (verbal and written).

Responsibilities

• Respond to customer inquiries via calls, emails, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues or escalate as needed.
• Provide product information and guidance on FxPro services and platforms.
• Collaborate with cross-functional teams (Client Accounting, Technical Support, Back Office) to resolve complex issues.
• Follow established escalation procedures for timely resolution.
• Assist with Back Office and Client accounting tasks per internal procedures (KYC, deposits).

Skills

Customer service

English fluency

Problem solving

Team communication

Education

University degree or equivalent

Tools

MT4

MT5

cTrader

Job description

FxPro, a leading international fintech with offices in Limassol, London, Nassau, and Dubai, is hiring a Customer Support Officer in Dubai to assist clients across our global team. You will respond to inquiries via calls, emails, and chat, providing timely, accurate information on products, services, and technical support.

The role requires collaborating with Client Accounting, Technical Support, and Back Office, following onboarding (KYC) procedures, processing deposits, and escalating complex