General Manager, Global Digital Retail Platform

noon; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

noon is assembling the founding team to launch Dubai Mall Online. As General Manager, you will own the end-to-end P&L and drive the performance of the platform, combining ecommerce, fashion marketplace operations, logistics, and customer experience to deliver a premium omni-channel experience.

You will lead cross-functional teams across Product, Engineering, Commercial, Operations, Marketing and Customer Experience; build a world-class organization, scale retailers, design repeatable fulfilment

Qualifications

• 12-15+ years of experience across ecommerce, digital platforms, consumer technology, retail, or high-growth businesses.
• Or equivalent experience as a top-performing generalist in management consulting.
• Strong commercial acumen with ownership of performance metrics.
• Experience launching or scaling new businesses, platforms, or major initiatives.
• Proven ability to lead large, cross-functional teams in fast-paced environments.

Responsibilities

• Own the full vision, strategy, execution, and P&L for Dubai Mall Online.
• Build and scale a category-defining digital retail platform from the ground up.
• Translate ambition into clear priorities, operating plans, and measurable outcomes.
• Lead all functions end to end, including Product, Engineering, Commercial, Operations, Marketing, and Customer Experience.
• Build a world-class organization, hiring and developing exceptional talent.
• Drive retailer growth by acquiring, onboarding, and enabling brands at scale.
• Design simple, repeatable models that allow hundreds of retailers to operate seamlessly on the platform.
• Create fulfilment and logistics models that enable ultra-fast local delivery, regional scale, and global reach.
• Set a new benchmark for customer experience across discovery, checkout, delivery, and returns.
• Build technology and product experiences that deliver a seamless, premium omni-channel journey.
• Use data and insight to continuously improve performance, efficiency, and customer outcomes.
• Serve as the senior operational leader across noon and Dubai Mall stakeholders, ensuring strong governance, transparency, and execution excellence.

Skills

P&L ownership

Cross-functional leadership

Ecommerce ops

Logistics

Data-driven

Product & Tech

Strategic planning

Platform scaling

Job description

noon is assembling the founding team to launch Dubai Mall Online. As General Manager, you will own the end-to-end P&L and drive the performance of the platform, combining ecommerce, fashion marketplace operations, logistics, and customer experience to deliver a premium omni-channel experience.

You will lead cross-functional teams across Product, Engineering, Commercial, Operations, Marketing and Customer Experience; build a world-class organization, scale retailers, design repeatable fulfilment