General Manager

Hakkasan Group; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Hakkasan Dubai, part of the Hakkasan Group, seeks an exceptional General Manager to lead a globally recognised luxury dining destination. You will oversee all aspects of the operation, ensuring outstanding guest experiences, strong financial performance, and a high-performing team culture in line with Hakkasan Group standards.

This hands-on leader will thrive in a premium, high-volume environment and be passionate about delivering world-class dining experiences.

Qualifications

• 5-8 years' experience in luxury or fine-dining restaurant management.
• At least 3 years as GM or AGM in a high-volume branded venue.
• Experience in UAE or GCC market within a five-star hotel or integrated resort.

Responsibilities

• Lead and oversee the full restaurant operation, with accountability for guest experience, financial performance, team culture, and operational excellence.
• Champion luxury hospitality standards, delivering personalised experiences for all guests, including VIP and high-profile clientele.
• Inspire, coach, and develop a high performing, multicultural team across front of house, kitchen, bar, and lounge operations.
• Drive commercial performance through strategic planning, labour management, cost control, and revenue optimisation.
• Maintain exceptional standards across service, atmosphere, cleanliness, maintenance, and operational execution.
• Uphold Hakkasan's internationally recognised brand standards while adapting to the local market and guest expectations.
• Partner with corporate teams on marketing initiatives, brand activations, events, and business development opportunities.
• Ensure full compliance with local health & safety, licensing, labour regulations, and company policies.
• Build a positive, high-performing culture focused on employee engagement, retention, and succession planning.

Skills

Leadership

Operations management

Guest experience focus

Financial acumen

Staff development

Job description

We are looking for an exceptional General Manager to lead Hakkasan Dubai, part of Hakkasan Group, home to the international acclaimed Hakkasan, Yauatcha, and Ling Ling brands.

This is an exciting opportunity for a commercially driven and people focused hospitality leader to take ownership of a globally recognised luxury dining destination. You will oversee all aspects of the operation, delivering exceptional guest experiences, strong financial performance, and a high-performing team culture in line with Hakkasan Group standards.

This role is suited to a dynamic, hands-on leader who thrives in high-volume luxury hospitality environments and has a passion for delivering world-class dining experiences.

Key Responsibilities

• Lead and oversee the full restaurant operation, with accountability for guest experience, financial performance, team culture, and operational excellence
• Champion exceptional luxury hospitality standards, delivering personalised, seamless, and memorable experiences for all guests, including VIP and high-profile clientele
• Inspire, coach, and develop a high performing, multicultural team across front of house, kitchen, bar, and lounge operations
• Drive commercial performance through strategic planning, labour management, cost control, and revenue optimisation
• Maintain exceptional standards across service, atmosphere, cleanliness, maintenance, and operational execution
• Uphold Hakkasan's internationally recognised brand standards while adapting to the local market and guest expectations
• Partner with corporate teams on marketing initiatives, brand activations, events, and business development opportunities
• Ensure full compliance with local health & safety, licensing, labour regulations, and company policies
• Build a positive, high-performing culture focused on employee engagement, retention, and succession planning

What We're Looking For

• 5-8 years' experience in luxury or fine-dining restaurant management, including at least 3 years as a General Manager or Assistant General Manager of a high-volume, branded venue
• Experience within Michelin-starred, Michelin-recognised, or comparable award-winning restaurants, Asian or modern Cantonese cuisine experience is a strong advantage
• Previous experience in the UAE or GCC market, ideally within a five-star hotel or integrated resort
• Proven ability to lead and develop multicultural teams of 50 or more, with a hands-on leadership style of strong floor presence
• Strong commercial acumen, with experience managing budgets, profitability, and complex restaurant operations
• An uncompromising commitment to luxury hospitality, guest recognition, and exceptional service standards
• Experience hosting VIP and high net worth guests, managing guest feedback, and delivering effective service recovery
• Strong knowledge of fine-dining service, mixology, wine, and beverage pairing. Understanding of Forbes Standards is an advantage
• Experience with internationally recognised hospitality brands, maintaining global standards while adapting to local market expectations

We offer a competitive package and the opportunity to grow within a globally recognised luxury hospitality group