Front Office Supervisor Jobs – Flora Hospitality Careers UAE

AE Jobs; Dubai; On-site; AED 90,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Accommodation provided

Transportation provided

Annual leave and air ticket

Free meals

Medical insurance

Additional employee benefits

Job summary

Flora Hospitality is hiring a Front Office Supervisor to lead the front desk team in its Dubai hotel. The role focuses on delivering exceptional guest service, overseeing check-in/check-out, and maintaining smooth front office operations in a 4-5 star environment.

The ideal candidate holds a Hospitality degree, has experience with Opera PMS, strong leadership and communication skills, and can manage cash procedures while coordinating with housekeeping and other departments.

Qualifications

• Bachelor's or Diploma in Hospitality Management.
• Experience in a 4- to 5-star international hotel chain.
• Proficiency in Opera PMS.
• Strong leadership and communication skills.

Responsibilities

• Supervise daily front office and reception operations.
• Ensure smooth guest check-in and check-out procedures.
• Provide exceptional customer service and resolve guest concerns professionally.
• Support and guide front desk team members to maintain service standards.
• Handle cash transactions and ensure accurate financial procedures.
• Monitor room availability and coordinate with housekeeping and other departments.
• Maintain compliance with hotel policies and operational procedures.
• Assist in training and developing front office staff.

Skills

Leadership

Communication

Customer service

Multitasking

Problem-solving

Hospitality operations

Front desk procedures

Cash handling

English proficiency

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

Opera PMS

Job description

Front Office Supervisor Jobs – Flora Hospitality Careers UAE

Flora Hospitality is hiring a Front Office Supervisor to join its team in Dubai, UAE. This opportunity is ideal for hospitality professionals with experience in international hotel operations who are passionate about delivering exceptional guest experiences and leading front office teams.

The successful candidate will oversee front desk operations, ensure outstanding customer service, and support the smooth day-to-day functioning of the hotel's front office.

Job Title:

Front Office Supervisor

Location:

Dubai, United Arab Emirates

Key Responsibilities:

• Supervise daily front office and reception operations
• Ensure smooth guest check-in and check-out procedures
• Provide exceptional customer service and resolve guest concerns professionally
• Support and guide front desk team members to maintain service standards
• Handle cash transactions and ensure accurate financial procedures
• Monitor room availability and coordinate with housekeeping and other departments
• Maintain compliance with hotel policies and operational procedures
• Assist in training and developing front office staff

Requirements:

• Previous experience in a similar role within a 4-star or 5-star international hotel chain
• Bachelor's degree or Diploma in Hospitality Management
• Proficiency in Opera PMS
• Strong knowledge of hotel operations and front desk procedures
• Experience in cash handling and financial accuracy
• Excellent leadership, communication, and organizational skills
• Ability to multitask and perform effectively under pressure
• Strong customer service and problem‑solving abilities
• Fluent in English with excellent hospitality etiquette

Benefits:

• Competitive salary
• Accommodation provided
• Transportation provided
• Annual leave and air ticket
• Free meals
• Medical insurance
• Additional employee benefits

Why Join Flora Hospitality?

• Work with a respected hospitality group in the UAE
• Attractive salary and comprehensive benefits package
• Career growth and professional development opportunities
• Dynamic and supportive hotel environment
• Opportunity to build experience with an international hospitality brand