Front Office Supervisor

Radisson Hotel Group; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Park Inn by Radisson Dubai Motor City is seeking a Front Office Supervisor to lead daily front desk operations and deliver memorable guest experiences. You will supervise check-in/check-out, guest inquiries, and service standards while upholding brand guidelines and RHG values.

The role requires hands-on leadership, adaptability, and collaboration across departments to ensure smooth guest journeys, proactive problem solving, and a welcoming atmosphere for every guest in our vibrant Dubai

Qualifications

• Proven front office experience in a hotel.
• Ability to adapt to changing service environments.
• Strong leadership with hands-on style.
• Commitment to exceptional guest service.
• Creative problem-solving and advisory skills.
• Personal integrity and excellence-driven attitude.
• Strong communication and cross-cultural collaboration.

Responsibilities

• Assist in smooth front office operations ensuring high guest journey standards.
• Lead and collaborate with the team to maximize guest satisfaction.
• Support and deliver strategies of the front office and deputize for Head of Department.
• Foster growth, development and alignment with company values.
• Control costs and inventory and achieve productivity targets.
• Maintain relationships with stakeholders and ensure timely communications.
• Deliver an effective guest engagement programme including sustainability matters.
• Ensure compliance with legislation and audits; document activities.

Skills

Front office

Leadership

Guest service

Communication

Problem solving

Multicultural teams

Tools

Microsoft Office

Job description

Job Description

We are currently seeking a Front Office Supervisor to join our vibrant team at Park Inn by Radisson Dubai Motor City at RHG. We are in search of individuals who go beyond the resume, those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal, anticipating guest needs, supporting your department, and consistently delivering memorable experiences. We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

Responsibilities:

• Assist in the smooth running of the front office department where all aspects of the guest journey and experience are delivered to the highest level ensuring both property and company standards are attained and adhered to
• Lead and collaborate with the team to maximize guest satisfaction and comfort delivering a positive and responsive approach to enquiries and problem resolution
• Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence
• With the Head of Department take a leadership role in fostering a culture of growth development and performance whilst promoting the company culture and values
• Collaborates with the Head of Department ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications activities are controlled and undertaken in a timely manner
• Establish and deliver an effective planned guest engagement programme including environmental and conservation matters which may include working with internal and external stakeholders on adhoc projects
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned delivered and documented for internal and external audit performing follow-up as required

Qualifications

• Proven experience in a front office position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments