Front Office Runner

Minor Hotel Group Limited; Abu Dhabi; On-site; AED 67,000 - 89,000; Full time

Job summary

Anantara Retreat Santorini Abu Dhabi is seeking a guest-focused Front Office Agent to welcome guests, handle inquiries and coordinate services to ensure a seamless stay. You will maintain knowledge of hotel products, amenities, rates and promotions, greet guests, assist with luggage, and support other hotel operations as required.

A warm, professional demeanor and genuine hospitality are essential. This role operates in a dynamic luxury environment at a premier Abu Dhabi property, offering

Responsibilities

• To anticipate all guest needs and handle all guest inquiries
• To participate in the effective day to day operation at Front Office.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, and other properties.
• To ensure lobby area is always clean and tidy.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• To deliver guest room amenities
• To refill minibars
• Complete all other shift duties as outlined on shift checklist.
• Attending to any other delivery requests from guests.
• Assist all other areas of the hotel when required.

Job description

Job Location

Anantara Retreat Santorini Abu Dhabi

Role Responsibilities

• To anticipate all guest needs and handle all guest inquiries
• To participate in the effective day to day operation at Front Office.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, and other properties.
• To ensure lobby area is always clean and tidy.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• To deliver guest room amenities
• To refill minibars
• Complete all other shift duties as outlined on shift checklist.
• Attending to any other delivery requests from guests.
• Assist all other areas of the hotel when required.

Company Background

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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