Guest Experience & Telephone Concierge

Rotana Hotels; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a dynamic Telephone Operator to join our Front Office team. You will handle every guest call with professionalism, ensure messages are relayed accurately, and support seamless guest experiences through effective coordination with related departments.

Key responsibilities include greeting guests by name, maintaining up-to-date hotel knowledge and local services, operating the switchboard efficiently, and recording long distance calls and wake-up calls to

Responsibilities

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management's long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard

Job description

Rotana Hotels in Abu Dhabi is seeking a dynamic Telephone Operator to join our Front Office team. You will handle every guest call with professionalism, ensure messages are relayed accurately, and support seamless guest experiences through effective coordination with related departments.

Key responsibilities include greeting guests by name, maintaining up-to-date hotel knowledge and local services, operating the switchboard efficiently, and recording long distance calls and wake-up calls to