Front Office Manager

Hospitaliti; Abu Dhabi; On-site; AED 279,000 - 446,000; Full time

Job summary

Yas Plaza Hotels by IHG in Abu Dhabi is seeking a Front Office Manager to lead guest services and hotel operations, ensuring excellence and maximizing revenue.

You will oversee room availability, arrivals and departures, maintain high service standards, and collaborate with Housekeeping. Leadership, hospitality experience, and PMS/reservations software proficiency are essential.

Qualifications

• Experience in a front office or hospitality leadership role.
• Strong customer service, interpersonal and communication skills.
• Bachelor's degree in hospitality management; relevant certifications preferred.

Responsibilities

• Ensure guest satisfaction by addressing needs and resolving issues.
• Plan availability controls to maximize room, F&B and revenue.
• Supervise Front Office team to optimize occupancy and RevPAR.
• Coordinate with Housekeeping to turn around rooms quickly.
• Report trends and guest feedback to management.

Skills

Front office experience

Leadership experience

Customer service orientation

Communication skills

Education

Bachelor's degree in hospitality management

Tools

PMS software

Reservations systems

Microsoft Office

Job description

Yas Plaza Hotels by IHG is hiring through Hosco in Abu Dhabi.

About Us

YasPlazaHotelsbyIHGisadynamiccollectionofsixinternationalhotelslocatedintheheartofYasIsland,AbuDhabi.Thisvibrantdestinationoffersaseamlessblendofrelaxation,indulgence,andrecreation,makingittheultimategatewaytotheYasIslandexperience.

About the Job

AsFrontOfficeManager,youareresponsibleforallpertinentmattersaffectingGuestserviceandhoteloperationsandformaximizinghotelrevenuewhiledeliveringexcellenceateveryopportunity.Theroleinvolvescontrollingtheavailabilityofroomsandtheday-to-dayfunctionsoftheFrontOffice,suchashandlingguestarrivalsanddeparturesandensuringsatisfaction.

Key Duties and Responsibilities

• EnsureGuestsreceivepromptattentionandpersonalrecognitionthroughouttheirstayintheHotel,respondtoGuestneeds,andresolveanyissuesthatmayarise,resultinginthehighestpossibleGuestsatisfaction.
• Planandimplementtheapplicationofavailabilitycontrolstothosemarketsegments,whichwillmaximizeHotelroom,Food&Beverageandotherrevenueswhereapplicable.
• Maintainahigh-performancestandardamongGuestcontactColleaguestoensuretheyareknowledgeable,friendlyandcourteousatalltimes.
• WorkcloselywiththeHousekeepingDepartmenttoturnroomsaroundwithaminimumoflosttimeandtoallocatearrivingguestsappropriately.
• Participateindecisionsinvolvingoccupancygoals,marketingstrategiesanddevelopmentofrates.
• SupervisetheFrontOfficeteamtoensureoptimumoccupancyandaverageroomrateforthepurposeofmaximizingrevenue.
• InformtheManagementviareportsabouttheresultsoftrendsorGuestimpressionsandproblemsintheHotelaffectingGuestsatisfactionortheoperation.
• EnsureallColleaguesarefullyconversantwiththeHotel’sfacilities,services,androomconfiguration.
• InconjunctionwiththeEmergencyResponseTeamprepareemergencyproceduresuponadvicefromrelevantauthoritiesthatcoversuchemergenciesasFire,PowerOutrage,BombThreat,CycloneWarnings,etc.
• Operateinasafeandenvironmentallyfriendlywaytoprotectguests’andcolleagues’healthandsafety,aswellasprotectandconservetheenvironment.
• Complywiththehotelenvironmental,health,andsafetypoliciesandprocedures.

About You

Experienceinafrontofficeorrelatedhospitalityrole,withleadershipandsupervisoryexperience.Strongcustomerserviceorientationwithexcellentinterpersonalandcommunicationskills.Proficiencyinusingfrontofficesoftware(PMs),reservationsystems,andMicrosoftOfficeapplications.Solidorganizationalandmultitaskingabilitieswithattentiontodetail.Problem-solvingskillsandabilitytomakesounddecisionsunderpressure.Knowledgeofindustryregulationsandstandards,aswellasacommitmenttoupholdinghighservicestandardsBachelor'sdegreeinhospitalitymanagement.Relevantcertificationsortraininginhospitalitymanagementorfrontofficeoperations.

Shape Your Career with Yas Plaza Hotels by IHG

AtYasPlazaHotels,ourpeopleareattheheartofeverythingwedo.AgainstthevibrantbackdropofYasIsland,youwillbepartofaninspiringenvironmentwhereinnovationmeetselegance,andeverydaybringsanopportunitytocreatemeaningfulguestexperiences.Byjoiningourcultureofexcellence,yourpassionforhospitalityhelpscraftunforgettablemomentsandsetsnewstandardsforrefinedhospitality.

Equal Opportunity Statement

Aldarisanequalopportunityemployer.Wecelebrateallformsofdiversityandremaincommittedtocreatinganinclusiveandaccessibleenvironmentforallapplicantsandemployees.Wewillensurethatallcandidatesareprovidedreasonableaccommodationstoparticipateinthejobapplicationprocess,beconsideredforarangeofcriticaljobfunctionsandreceiveotherbenefitsandprivilegesofemployment,ensuringequitableopportunitiesandaccessibilityforall.Pleasecontactustorequestaccommodation.Yourdatawillbetreatedconfidentially.

About You

Experienceinafrontofficeorrelatedhospitalityrole,withleadershipandsupervisoryexperience.Strongcustomerserviceorientationwithexcellentinterpersonalandcommunicationskills.Proficiencyinusingfrontofficesoftware(PMs),reservationsystems,andMicrosoftOfficeapplications.Solidorganizationalandmultitaskingabilitieswithattentiontodetail.Problem-solvingskillsandabilitytomakesounddecisionsunderpressure.Knowledgeofindustryregulationsandstandards,aswellasacommitmenttoupholdinghighservicestandardsBachelor'sdegreeinhospitalitymanagement.Relevantcertificationsortraininginhospitalitymanagementorfrontofficeoperations.

Please see the full vacancy for the benefits offered by Yas Plaza Hotels by IHG.