Front Office Intern

Accorhotel; Abu Dhabi; On-site; AED 8,900 - 13,000; Full time

Job summary

Accor in Abu Dhabi is offering a Front Office Intern position to gain hands-on experience in guest services, check-in/check-out, and reservations. You will work closely with Front Office, Concierge and Guest Relations to ensure a seamless guest experience.

Pursuing a Diploma or Bachelor's in Hospitality or a related field, you should have excellent communication and a customer-service mindset, with English proficiency and a willingness to learn in a fast-paced, multicultural environment.

Qualifications

• Pursuing Diploma or Bachelor's degree in Hospitality, Hotel Management, Tourism or a related field.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are a plus.
• Warm, outgoing and service-oriented personality.
• Basic computer skills; familiarity with hotel systems is a plus.

Responsibilities

• Greet and welcome all guests with warmth and professionalism.
• Assist with check-in and check-out procedures and guest inquiries.
• Support reservations and respond to guest requests promptly.
• Promote hotel services, facilities and ongoing promotions.
• Handle guest feedback and escalate issues as needed.
• Maintain a polished appearance in line with brand standards.

Skills

Customer service

Communication

Multitasking

English proficiency

Education

Diploma or Bachelor's in Hospitality/Hotel Management/Tourism

Tools

Opera PMS

Job description

We are seeking a friendly and enthusiastic Front Office Intern to join our team in Abu Dhabi, United Arab Emirates. As a Front Office Intern , you will gain hands-on experience in hotel front office operations by assisting with guest services, check-in and check-out procedures, reservations, inquiries, and day-to-day front office activities while developing strong communication, customer service, and hospitality skills.

• Greet and welcome all guests with warmth, professionalism, and a genuine smile
• Provide personalized check-in and check-out experiences
• Assist guests with inquiries, directions, and hotel information
• Offer welcome beverages or amenities upon arrival, based on guest status or preferences
• Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience
• Maintain a visible presence in the lobby and be readily available to assist or guide guests
• Promote hotel services, facilities, and ongoing promotions
• Handle guest feedback and resolve issues or elevate them appropriately
• Ensure guest preferences and special requests are recorded and communicated effectively
• Maintain a polished and professional appearance at all times, in line with brand standards
• Anticipate guest needs and offer relevant recommendations to enhance their stay

Currently pursuing Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field .

• Excellent communication and interpersonal skills
• Proficient in English (verbal and written); additional languages are a plus
• Warm, outgoing, and service-oriented personality
• Ability to work under pressure and in a fast-paced environment
• Strong knowledge of Abu Dhabi and its tourist attractions
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred
• Passion for hospitality and creating memorable guest experiences
• Adaptability to work in a multicultural environment
• Attention to detail and ability to multitask efficiently

Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS