Front Desk Manager

Tanqeeb; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

Tanqeeb is seeking a Front Desk Manager for a healthcare facility in Abu Dhabi. The role focuses on leading the reception team, ensuring smooth patient registration, appointment handling and check-in/check-out processes while upholding high service standards.

You will coordinate with clinical, billing and administration teams, monitor KPIs, and drive improvements in patient experience and operational efficiency within a compliant clinic environment.

Qualifications

• 5+ years of experience in Front Desk / Patient Services / Reception Management in healthcare.
• Strong experience in managing front desk and patient-facing operations.
• Arabic speaker is required.
• Excellent communication, interpersonal and customer service skills.
• Strong leadership and team management abilities.
• Experience handling patient concerns, complaints and service recovery.
• Understanding of healthcare clinic workflows and patient journey.
• Ability to coordinate with doctors, nurses, insurance and other departments.
• Proficiency in MS Office and relevant healthcare/CRM systems.

Responsibilities

• Manage day-to-day operations of the Front Desk / Reception team.
• Ensure smooth patient registration, appointments, check-in and check-out.
• Lead, supervise and support front desk staff to maintain high service standards.
• Handle patient feedback and complaints professionally and ensure timely resolution.
• Coordinate with clinical, billing, insurance and administrative teams.
• Monitor front desk KPIs, attendance, performance and service quality.
• Ensure compliance with clinic policies, procedures and healthcare standards.
• Support the implementation of initiatives to improve patient experience and operational efficiency.
• Prepare reports and provide regular updates to management.

Skills

Front desk management

Patient services

Leadership

Communication

Customer service

Arabic speaker

CRM systems

MS Office

Tools

MS Office

CRM systems

Job description

Front Desk Manager | Healthcare | Abu Dhabi

Key Requirements

• 5+ years of experience in Front Desk / Patient Services / Reception Management, within a healthcare or medical environment
• Strong experience in managing front desk and patient-facing operations
• Arabic speaker is required
• Excellent communication, interpersonal and customer service skills
• Strong leadership and team management abilities
• Experience handling patient concerns, complaints and service recovery
• Good understanding of healthcare clinic workflows and patient journey
• Ability to coordinate effectively with doctors, nurses, insurance and other departments
• Proficiency in MS Office and relevant healthcare/CRM systems

Key Responsibilities

• Manage the day-to-day operations of the Front Desk / Reception team
• Ensure smooth and professional patient registration, appointments, check-in and check-out
• Lead, supervise and support front desk staff to maintain high service standards
• Handle patient feedback and complaints professionally and ensure timely resolution
• Coordinate with clinical, billing, insurance and administrative teamsMonitor front desk KPIs, attendance, performance and service quality
• Ensure compliance with clinic policies, procedures and healthcare standards
• Support the implementation of initiatives to improve patient experience and operational efficiency
• Prepare reports and provide regular updates to management

Location: Abu Dhabi, UAEIndustry: Healthcare